Bill Kay Buick GMC - Service Center

I been using this service center for at least eleven years and completely satisfied and the service representatives of Brain. I hope the good work continues. years and completely satisfied and the service representatives of Brain. I hope the good work continues. More

Did a great job diagnosing the issue and had the car repaired quickly. Very friendly staff too! repaired quickly. Very friendly staff too! More

I took my Yukon in for a recall for the airbag. Service tells me that the service airbag light still will not go off cuz it has a bad sensor too. What? No, I don’t have $$ to fix that today conside Service tells me that the service airbag light still will not go off cuz it has a bad sensor too. What? No, I don’t have $$ to fix that today considering I also have a head and tail light issue getting fixed today. They put in new part for airbag and fixed my lights to the tune of $500. Was I scammed on the air bag cuz it still doesn’t work? Who knows. Just felt like I was charged a ton for getting my lights fixed and not much explanation. More

I brought my 2017 low mileage enclave in to have the air conditioning fixed. One Nearly 90° Evening I got in my car to head to Naperville and the AC just would not come on. I called Bill KayGMC to see conditioning fixed. One Nearly 90° Evening I got in my car to head to Naperville and the AC just would not come on. I called Bill KayGMC to see if I could bring my car in the next day but they did not have an opening immediately. I went there after work anyway just to see if they could try to put some Freon in and see if it would help (since we had blistering heat and I was running errands to try to prepare for my daughter‘s graduation party ) I figured we would find the leak by the time my appointment was two days later. They ended up putting the Freon in And found the leak right away, so they had me leave my vehicle because they just got a loaner back in that they were able to give me to use under my warranty. While I have low mileage on my Enclave, the manufactures warranty was passed, but I had bought an extended warranty when I purchased the vehicle in 2019. Kim in the service department worked with me and managed to get through to the warranty company and get my initial repair ( replacing the evap core) covered. initially they thought it was just to replace the evaporator core but then later realized the compressor itself was out. The warranty company had no issue okaying the Evaporator core but since the compressor was a much bigger repair they did have quite a delay in getting everything fixed because The warranty company now had to send an adjuster out to inspect the vehicle and okay the repair. After Kim went back-and-forth with them , The warranty company had to be the ones to send the compressor instead of Buick using one of their own and this did cause a significant Delay, but that was on the part of my warranty company. Kim did keep in touch with me the whole time. They also initially gave me a loaner that I believe my warranty company paid $40 a day for. Once I got my vehicle back, I still had additional issues in that the air conditioning would not come on right away so I had to bring it back in. This was an undiagnosed problem After the initial repair of the evaporator core and compressor. The bad compressor apparently blew out the the module so things weren’t being read correctly internally to turn the air conditioning on. Again, Kim had to deal with the warranty company and managed to get everything taken care of with the warranty company. I had to bring my vehicle back in once they receive the module part… They replaced it the next day and my air-conditioning is finally working, thank goodness! I want to thank him for all her hard work and staying in communication with me throughout this long ordeal. I think they did a very good job. They did not try to tell me I needed all this work done right up front because they took it one step at a time and found the problems as each step got fixed. My Warranty company sent out an independent adjuster to approve all repairs so I have no doubt that everything they did was on the up and up. This would’ve been a very expensive repair so I’m very glad I bought that extended warranty. Thank you to Kim for all of your hard work in managing to get everything taken care of! More

Always accommodating and friendly staff. Will return for future maintenance. They keep you informed the whole way.. Will return for future maintenance. They keep you informed the whole way.. More

Great personnel. Very courteous and knowledgeable. I would use them again for sales or service. Very courteous and knowledgeable. I would use them again for sales or service. More

Thank you Brian for getting me in right away to my tire fixed ASAP. Always prompt! fixed ASAP. Always prompt! More

Kim in the service department was very helpful and explained all the work needed thoroughly. explained all the work needed thoroughly. More

Always a great experience for past 3 years! Brian is always a pleasure to work with and explaining and follow up! Brian is always a pleasure to work with and explaining and follow up! More