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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews

728 Reviews of Bill Kay Buick GMC - Service Center

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September 27, 2022

Usually the service is professional and time efficient. This time when we left dealership bulb for directional signal was burnt out and license holder not changed necessitating a return to the dealership! More

by PAFARLEY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
Sep 28, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Kay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 24, 2022

I’ve have many great experiences here. I feel they excellent care of my vehicle and I also appreciate the wonderful service I receive from Brian when I take my car in! More

by Behalfp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Sep 27, 2022 -

Bill Kay Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 23, 2022

The service was excellent and fast. They took me and on the same day that I called. More

by mightybrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Sep 26, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 21, 2022

Great service and speedy. They got me back to work quickly. Great group of people. More

by bkcoach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Sep 22, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 18, 2022

I’ve been very happy with the service and the staff treat me with respect. I was not happy with Bill Kay Chevy where I bought my car, so now I deal with Bill Kay Buick. More

by ntomany16@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Chris Vitro, Brian Wilson
Sep 20, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 16, 2022

I thought it was very well run. Kim did an outstanding job qnd would recommend it More

by llsuds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Sep 19, 2022 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 16, 2022

I’m so happy How They fixed my GMC Yukon SUV. Thank you so much. More

by inoac.hernandez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Sep 19, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 24, 2022

Kim was Very Helpful! I like My Service Tech, as well! I am still concerned about a Leak by Timing Chain Cover, My New Battery seems to be having Issues not staying Full More

by Mario John Santacaterina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim in Service
Aug 26, 2022 -

Bill Kay Buick GMC responded

Mario, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 24, 2022

Hi this is Cool I have to check My Credit Card for Charges from the Rental More

by Mario John Santacaterina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim in Service
Aug 26, 2022 -

Bill Kay Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 21, 2022

Service at Bill Kay Buick is always great. Thank you for always helping. Brian is always so helpful. More

by blahaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Patrick Meyers, Randall Caldwell
Aug 24, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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