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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews

728 Reviews of Bill Kay Buick GMC - Service Center

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November 17, 2022

The service advisor was very polite and took care of me right away. The waiting room was very clean. More

by marebunch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Victoria Delgado
Nov 18, 2022 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 10, 2022

Great service, friendly staff always making sure to get my concerns met and fixed. I will get my oil changes here from now on. More

by THEMODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 10, 2022 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 01, 2022

Your customer service and vehicle master technician were outstanding Kudos to Scott Robertson a professional mechanic and Kimberly for customer care. The waiting area was accommodating and pleasant Than More

by benages
Recommend Dealer
Yes
Employees Worked With
Scott Robertson
Nov 01, 2022 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

October 31, 2022

Great service, was able to resolve my problem. always willing to get me in for service. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Nov 01, 2022 -

Bill Kay Buick GMC responded

we are very happy to have provided you with such a positive experience!

October 29, 2022

Everyone went out of there way to help from explaining the issue to help in getting a loaner and rental. More

by rudolfreitmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim fetzer, Brian Wilson, Victoria Delgado
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you for your kind words and this wonderful review!

October 29, 2022

I take my cars there for oil changes but after getting your flyer and seeing 80.00 for an oil change I’m rethinking getting oil changes there sorry but your pricing yourself out of my price range More

by GWR8052
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 17, 2022

I have had no problems with your dealership. We handled in good with service Etc.each time we have had a problem. To this point ,not any serious problems .I will continu to have you repair More

by UPNORTHCHUCK43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Oct 17, 2022 -

Bill Kay Buick GMC responded

Thank you for your fantastic star rating.

October 07, 2022

Polite professional service. Car done on time and they very nicely dropped me off at my office More

by deniskelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim the service writer
Oct 10, 2022 -

Bill Kay Buick GMC responded

deniskelly thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC.

October 05, 2022

Very thorough . Very Customer oriented . Great communication. Friendly service staff. Will be back for sure. More

by mkureja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Victoria Delgado
Oct 07, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 29, 2022

I really liked it there. I met the manager and he introduced me to the guy that was going to work on my car. I liked that. More

by lemcld
Recommend Dealer
Yes
Employees Worked With
Don't remember there names
Sep 30, 2022 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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