Bill Kay Buick GMC - Service Center

Very good service at this dealership but waiting area could offer water bottles. That would be nice for non coffee drinkers. could offer water bottles. That would be nice for non coffee drinkers. More

Please take our highest compliments to your service writers. We normally need our vehicles on the road...any downtime comes at a high cost. The more revenue on the road to service our customers the b writers. We normally need our vehicles on the road...any downtime comes at a high cost. The more revenue on the road to service our customers the better. Thank you to all. More

They were friendly, courteous,and the facility was clean. Work was completed within the time stayed. Work was completed within the time stayed. More

Over two hours for a scheduled Oil change. If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as w If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as well. More

Kayla is amazing… I love her accuracy and her given detail about the service needed. detail about the service needed. More

Bill Kay GMC in Downers Grove misdiagnosed my vehicle, conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. An Issue that was suggested to Bill Kay from the beginning. More

Very professional, personal and efficient. Booking an appointment was very easy and when I had to make an update it went very smooth. Booking an appointment was very easy and when I had to make an update it went very smooth. More

I waited a year for the part to come in. Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, bu Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, but the total bill was still almost $900. I was also informed, that if I didn’t want to pay the inflated price, they could take the new part out and re-install the old, damaged part. I felt like I was being held over a barrel. More