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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews
Call Service Center (630) 984-4578

728 Reviews of Bill Kay Buick GMC - Service Center

Sort by
May 28, 2023

Your mechanic, Scott, was very professional, informative and helpful. We love when he works on our vehicles. More

by LLAMB_308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Kayla Friedman
Report | Print
May 30, 2023 -

Bill Kay Buick GMC responded

We appreciate your positive review about your recent experience with us!

May 27, 2023

The team at Bill Kay are great. The techs do great work and the service writers keep you informed. More

by Jim B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Report | Print
May 30, 2023 -

Bill Kay Buick GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay Buick GMC.

May 26, 2023

Service and competitive pricing. it took a long time for the parts to come in, but that was not their fault. There was good communication between them and me. More

by ivorydesignconsultants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Brandon Dahlgren, Brian Wilson, Victoria Delgado, Scott Frank, Tommy Fakhoury
Report | Print
May 26, 2023 -

Bill Kay Buick GMC responded

Thank you for your fantastic star rating.

May 24, 2023

Brian the service manager has been great. I use to go to woody buick GMC now all my service work is done by you guys. The bad experience I have had is not the service department it is with th More

by wrightnaperville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kayla Friedman, Nicholas Candre
Report | Print
May 24, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please if you would call me Donnie Jorman customer relations Manager at 630-969-3200 Ext 1221 would like to hear about part issue.

May 21, 2023

Could not make repairs as needed but was charged anyways. Took the car home and did the repairs myself. More

by schlegel78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr.
Report | Print
May 22, 2023 -

Bill Kay Buick GMC responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please schlegel78 call me Donnie Jorman Customer relations Manager at 630-969-3200 Ext.1221 I would like to hear more details about your last visit

May 20, 2023

Nick was fantastic got in and out quickly and with the coupon the oil change was reasonable. More

by AARON.SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Vanderlaan, Nicholas Candre
Report | Print
May 22, 2023 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 11, 2023

They always take care of my vehicle, I will never go anyplace else over than here. More

by mzd33vah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
May 11, 2023 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

May 05, 2023

Professional experience and timely. A little costly, but worth the drive in once they finish. More

by stokleydouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kayla Friedman
Report | Print
May 05, 2023 -

Bill Kay Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us.

April 27, 2023

Even though, the car I purchased had a thorough inspection done. Come to find that my AC didn’t work. So, I enjoyed paying for that out of my pocket! They should have paid for the issue seeing th More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Candre
Report | Print
Apr 27, 2023 -

Bill Kay Buick GMC responded

Please kat unable to find you in my system using the name kat. Please call me Donnie Jorman Customer relations Manager at 630 969 3200 ext 1221. Lets talk.

April 27, 2023

Great people and great service. Will be back whenever I need service. Very helpful staff More

by Jpcortese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Apr 28, 2023 -

Bill Kay Buick GMC responded

Hi there, thank you so much for your positive comments about Bill Kay Buick GMC!

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