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Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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738 Reviews of Bill Kay Buick GMC - Service Center
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February 19, 2025
Just had a very bad experience with the entire service department there. Will not be going back. department there. Will not be going back. More
by nancytomany
Verified Customer
February 12, 2025
The repair took too much time- 9 days. I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and pu I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and push it in". Meanwhile, I had to rent a car the whole time because the loaners were all out. Worst of all, the woman in the service department was EXTREMELY rude, acting like she resented me asking any questions. Treated me like I was stupid. A horrible customer service experience, and I likely won't buy another GMC car as a result. More
by Chrisrhone51
February 12, 2025
Technicians don't troubleshoot concerns on Broken Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. More
by filarmy
February 12, 2025
In and out in under one hour which was great but they did not wash my vehicle. not wash my vehicle. More
by pjoschko
Employees Worked With
February 11, 2025
Zero customer service from the service manager Justin. I was at the shop in November for an oil change. I asked them to look at the clear coat they put on my truck as in daylight it was all scratched up. I was at the shop in November for an oil change. I asked them to look at the clear coat they put on my truck as in daylight it was all scratched up. Nice guy said yes that needs to be redone it will be warranty and will take a day to get done. I told him I would need a loner as I had no other car. He said that his manager would have to set that up, but he was busy and would call me to set it up. Never called, I have called at least 10 times and left messages on his voicemail and with employees and no return call it is now 2/6/25. Why would I ever buy another truck from a dealer that treats its customers like this? More
by rwmurmann
Employees Worked With
Service Manger Justin
February 06, 2025
I had bought a used vehicle here almost 2 years ago , and should have cancelled and walked away from it. I bought a vehicle that was "certified", only to find out it was not. Salesman Brandon was absolute should have cancelled and walked away from it. I bought a vehicle that was "certified", only to find out it was not. Salesman Brandon was absolutely no help with this. After several calls I finally was contacted by customer service rep. After listening to a lot of xx from Donnie J., "the cooler", I was given a 2 yr service contract for all the mistakes made by the dealer. When I went to use my free service today at a different dealer, they could not find my contract info. I contacted Bill Kay and did not get any answers. I was assured a call back from the service manage, but as of writing this I haven't received anything. Totally UNPROFESSIONAL !!!!! I was told most of the people are gone from when I bought my car, but after todays experience I think it needs to be done again. I would not recommend this GMC dealership to anyone ! STAY AWAY ! More
by suprsod
Employees Worked With
January 30, 2025
Waiting area needs upgrades like drink options and service advisors can do more to tell guests about progress of car so that customers don’t have to keep asking especially if repairs are possible for service advisors can do more to tell guests about progress of car so that customers don’t have to keep asking especially if repairs are possible for being under warranty More
by CHIERIK69
Employees Worked With
January 27, 2025
Great service. Quick and easy to deal with. My car looks just like it used to. Quick and easy to deal with. My car looks just like it used to. More
by ari.pranckute
Employees Worked With
January 19, 2025
My Service writer Jasmine was wonderful to work with. She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additiona She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additional labor costs were incurred, as well as arranging for a free car wash even though it was under 35 degrees. All in all, everyone involved were great...except when I came to pick up my vehicle and no one could find my keys...which only took an extra 5 minutes. Thank you to the whole service department! More
by keblusekm
