Bill Kay Buick GMC - Service Center

Service wait, was too long my last two visits! Not the usual at this dealership, maybe you are short of staff right now! Not the usual at this dealership, maybe you are short of staff right now! More

Liked my our service team better, they seemed to be more friendly. The new team is just about business friendly. The new team is just about business More

Always professional service team. My issue/question was a 2 hour oil change with no progress updates??? Everyone's time is at a premium. Maybe there were issues but no communicati My issue/question was a 2 hour oil change with no progress updates??? Everyone's time is at a premium. Maybe there were issues but no communication. More

They didn't wash my car as they said and there was a greasy film around my gas tank that looks like something was spilled there and not cleaned up on my car greasy film around my gas tank that looks like something was spilled there and not cleaned up on my car More

Had to bring my vehicle back after they did a repair, was told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find th told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find the keys to my vehicle when I came to pick it up, took them about 20 minutes to find the keys. Lastly I have came in twice for oil changes and they did not reset the oil change needed notification inside the vehicle. More

What I can say about the dealership is they have very friendly staff and very neat environment. friendly staff and very neat environment. More

Everything done accurately and my car was taken care of! I appreciate the hard work I appreciate the hard work More

Tried to manipulate me out of the price match the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the owner. The service dept. has gone to xxxx. More

I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was oka for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again. More

Great customer service, great with communication. They do great work. Always have had a good experience there. They do great work. Always have had a good experience there. More