Back

Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Contact Dealership

2300 Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 1,391 reviews

September 14, 2020

When my first lease was up, I was very happy leasing my second GMC Terrain. Everyone at the dealership was very friendly and the transaction went smoothly. I definitely recommend this dealership! More

by samar_shublaq6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, John Marcus, Mike Lugowski, Dan Imundo, Herb Brooks, Terry Bryan, Andrew Steinbrecher, Steve Browning, Brandon Dahlgren, Joe Passarella
Sep 16, 2020 -

Bill Kay Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make leasing your new Terrain incredibly easy and smooth. We look forward to working with you or anyone you might send our way in the future. Congrats on your new vehicle! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 11, 2020

So far so good, nice people and very good service... I will recommend GMC Dealer to be your new place to look around if looking for a new car definitely. More

by torres_jessica66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Steve Browning
Sep 14, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 11, 2020

With my car’s history at Bill Kay they were able to quickly understand the issue with my car and provide a correction. They also provided a loaner car which was very helpful. More

by George Norek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Sep 14, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 07, 2020

Steve is very friendly, enthusiastic and knowledgeable. He showed me everything I wanted to see plus more. He took customer service to the highest level by ensuring that the car was completely serviced bef More

by jsam816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Steve Browning
Sep 08, 2020 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 04, 2020

Brandon was great to work with. He was very knowledgeable about the truck and made the transactions effortless! Thank you again! We financed through Bill Kay and that went very smooth. I fee More

by brian.guzek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
Oct 26, 2020 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback! It is very important to us that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 04, 2020

Mike was helpful in answering my questions about my vehicle purchase. I feel that I received a fair price on my vehicle. Dealership was easier to work with than other dealership that I visited. More

by Knh149149
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski
Sep 08, 2020 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 03, 2020

Hi Mike! Thank you to help while selling me XT5 last Saturday ! Thank you so much for answering all my questions and making the process not to long More

by av23vl
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski
Sep 08, 2020 -

Bill Kay Buick GMC responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 01, 2020

Nothing much good about this experience, they lied to me about the delivery date and kept changing the delivery date four times and I was told that I would be charged $110 for the car to get detailed and th More

by djgainor77777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager
Sep 08, 2020 -

Bill Kay Buick GMC responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 27, 2020

I have been bringing my 2016 canyon in for past couple years for service couldn’t be more satisfied very friendly always get me in when I call More

by James .clancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
Aug 31, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 27, 2020

The service department is always helpful and pleasant. They are willing to work with you and make your visit as enjoyable as possible. Thank you. More

by linda_il
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Aug 31, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

...
80
...