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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

September 26, 2020

Everyone was super friendly! Steve and Tyler were super great at answering all of our questions. They were both very helpful giving us the info we needed and wanted to know. We came out of Bill Kay Buick G More

by Alejandra G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Steve Browning
Sep 28, 2020 -

Bill Kay Buick GMC responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 25, 2020

Steve and Joe P. in finance were awesome to work with!! Very patient, understanding and helpful. The whole car buying process went very smoothly and I was done in a very short amount of time! Thanks for More

by Mommag3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Browning, Joe Passarella
Sep 25, 2020 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 25, 2020

Herb was the best! He very patiently explained the pros and cons of trading in vs. selling privately. I always felt like he understood meand my budget. Herb made it very easy for me to make a decision on t More

by meanddomino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Brooks, Terry Bryan, Joe Passarella
Sep 28, 2020 -

Bill Kay Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 23, 2020

I came in with my mom and she purchased a vehicle and I liked Mr.Browning customer service I told him I will come back when I'm ready to make a purchase.when I came back he transferred me to John and he wa More

by Arvel1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus, Steve Browning
Sep 25, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 22, 2020

Excellent customer service, everyone is kind and considerate. I feel comfortable with repair recommendations. In addition, the reps are great customer advocate between dealership and GM. More

by mzanjelica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 25, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 21, 2020

Went above and beyond to accommodate me, picked up and delivered my car to me at my work place as it was difficult for me to get it in & my engine light was on & I was going to be traveling the following More

by MMNICHOLS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I believe it was Bob Jordan (manger of the Service Dept)
Sep 24, 2020 -

Bill Kay Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 17, 2020

Was very pleased with the service department on my first visit here for service. I will definitely come back here if I need service for my car from a dealership. More

by janecronald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Sep 18, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 16, 2020

I like keeping my Buick in GM service and Bill Kay Buick help me with that service. Very nice service writer always willing to help me keep my Buick running like new. More

by GOLUMPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Garica, Dan Imundo
Sep 18, 2020 -

Bill Kay Buick GMC responded

Hi and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 15, 2020

The service writer could not have been nicer or more helpful. It was my first time there. I am 90 years old and he was very indrectly kindly guide d me through. The only thing that could have been be More

by shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Writer
Sep 17, 2020 -

Bill Kay Buick GMC responded

Shirley, thank you for putting your trust in Bill Kay Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 14, 2020

Really inconvenienced me by not having a loaner vehicles ready, had to wait a week I no longer live in Downers Grove but attempted to stay at same dealership but it wasn’t worth it More

by MYLSJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
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