Bill Kay Buick GMC

I had my Buick Casada serviced at Bill Kay. The work performed was an oil change & tire rotation. I was very satisfied with Brian my Service Advisor. performed was an oil change & tire rotation. I was very satisfied with Brian my Service Advisor. More

All considered I was worried about how long it took with COVID and thought they could have been a bit more flexible with our offer COVID and thought they could have been a bit more flexible with our offer More

Service team confirmed dead battery and changed in a timely manner. The team was busy so the car was not washed, as previous visits had accomplished. timely manner. The team was busy so the car was not washed, as previous visits had accomplished. More

Excellent dealership with very professional and knowledgeable staff. Very easy to work with and to get the vehicle you want for the price you want. knowledgeable staff. Very easy to work with and to get the vehicle you want for the price you want. More

Great customer service - very professional, very friendly. Clean facility. Recommended some work - did not pressure to have things done that I chose to delay for another time. friendly. Clean facility. Recommended some work - did not pressure to have things done that I chose to delay for another time. More

I was in and out with no issues. My car was fixed quickly and efficiently. I received a text telling me what was wrong and when it would be ready for pickup! Awesome job. and efficiently. I received a text telling me what was wrong and when it would be ready for pickup! Awesome job. More

Sam and the tech quickly figured out the issue with my Tahoe and resolved it very quickly. This was my first Service visit to Bill Kay Buick GMC and it was a good one. Tahoe and resolved it very quickly. This was my first Service visit to Bill Kay Buick GMC and it was a good one. More

first of all I would like to apologize for not thanking the service manager and the 2 service writers enough before I left, I was in a hurry to pick up my child and flew out of there.. They always take car the service manager and the 2 service writers enough before I left, I was in a hurry to pick up my child and flew out of there.. They always take care of my needs in a fair and timely manner, i never feel like I was ripped off like I did at a competitor down on Ogden avenue (different car company ,my family bought 6 cars from them but the service department was a joke so we left) the Kay staff is also courteous not like the staff at a Cadillac dealer north of them that I wont name. that I had tried before them. Bill Kay is my place go to place More

I appreciate the professionalism in the service department, the rep Brian Wilson and techs did a excellent job in assisting me with my services on Monday 10/5/20 department, the rep Brian Wilson and techs did a excellent job in assisting me with my services on Monday 10/5/20 More

Troubling business practices with no transparency. Returned a leased car that was WELL under the miles. Few months later, I got dinged my credit report due to non-payment of an outstanding balance. Returned a leased car that was WELL under the miles. Few months later, I got dinged my credit report due to non-payment of an outstanding balance. Despite receiving no invoice, they were charging me $1,300, including over $500 in fabricate costs (key fob, owner's manual, etc). I will NEVER go back and tell everyone I know not to use them. Terrible. More