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Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,391 reviews
November 06, 2020
Excellent body shop personnel. Very responsive about the estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. More
by Kristyalvarez
Verified CustomerEmployees Worked With
Chris Vitro
November 06, 2020
My issue was mis diagnosised. The issue was that my daughter's entire turbo charger needed to be replaced on her Buick Encore Yr 2015. The mechanic didn't catch that in properly diagnosing the problem. daughter's entire turbo charger needed to be replaced on her Buick Encore Yr 2015. The mechanic didn't catch that in properly diagnosing the problem. I suggest that you hire competent and properly trained mechanics. More
by tkaragiannis
Employees Worked With
Can not recall the name
November 03, 2020
At p/u employees without masks or off mouth & nose! Signs on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor More
by Patricia.hartzman
Employees Worked With
Service w/o mask checkout mask off mouth and nose
November 03, 2020
Polite, pleasant and met our needs! Won't hesitate to reach out with any questions. Many options presented and allowed us to make our decisions. reach out with any questions. Many options presented and allowed us to make our decisions. More
by adebraal
Employees Worked With
Tyler Eubanks, Herb Brooks, Terry Bryan
November 03, 2020
Brian in sales and Scott Robertson in Service are Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful and a pleasure to deal with I just wanted to take a moment and say I’ve been dealing with Bill Kay for almost 20 years now and would not deal with another dealer ship I would rerer my friends and family to this dealership over others thank you Brenda Seligmann More
by Brenda Seligmann
Employees Worked With
Scott Robertson
October 30, 2020
Awesome service. Recommend this dealership for all vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. More
by Acadia,Gino84
Employees Worked With
Not sure of her name but she was great , Dan Imundo
October 30, 2020
Wayne who runs the body shop is fantastic. I had some collision repair done with the body shop; I have also had standard vehicle service work done. A very top rate dealer ship and servicing centers. collision repair done with the body shop; I have also had standard vehicle service work done. A very top rate dealer ship and servicing centers. More
by the absolutist
Employees Worked With
Chris Vitro
October 30, 2020
Bill Kay is the best, they never fail to make the customer feel happy even to the extreme. I am a haggler and very aggressive with making deals and I feel like it was a success on both ends, I will c customer feel happy even to the extreme. I am a haggler and very aggressive with making deals and I feel like it was a success on both ends, I will continue to buy from Bill Kay. Terry is a great salesman not just a great manager. More
by Daniel
Employees Worked With
Terry Bryan, Joe Passarella
October 27, 2020
Tony was very helpful and did a great job with my appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. More
by Davejag33
Employees Worked With
Tony
October 27, 2020
Polite, efficient, and pleasant. Did what they should have and advised properly regarding future service. Not much else to say to force twenty five words. have and advised properly regarding future service. Not much else to say to force twenty five words. More
by Waynewheatley
Employees Worked With
Didn’t work with any of these
