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Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,391 reviews
November 30, 2020
Went in for routine maintenance and the inspection revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have to wait there. A little over 3 hours later my vehicle was done. More
by GVGOEDEN
Verified CustomerEmployees Worked With
Brian Wilson
November 25, 2020
Excellent job..service..great people great feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all More
by vmcgm
Employees Worked With
Tyler Eubanks, Brandon Dahlgren, Brian Wilson
November 24, 2020
They tried over charging me for a similar oil change. I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that before. A price for service should be discussed before any work is done. I went to cashier and asked if she could see my last oil change and she said she had to get a service writer. He is alway sweet and gave me a $5 off but that still didn’t make me worried that the machanic didn’t have a clue when it comes to how many quarts. It seams that they are letting new people dictate what they want to charge. It was very upsetting I don’t like drama !!! Or want to worry if a simple oil change will turn into an argument of how many quarts a truck takes. More
by A-DSAFETY
Employees Worked With
Terry Bryan
November 23, 2020
Called the day of service to see if I could come in and get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I w get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I was so great full that they got me in on such short notice and very appreciative in that. thank you to everyone on the team!!! More
by W.campbell7438
Employees Worked With
Service department
November 22, 2020
Mike was very helpful and handled everything over the phone so I didn’t have to come in during the pandemic. The dealership let me take the vehicle home for the evening to show my family and to size it u phone so I didn’t have to come in during the pandemic. The dealership let me take the vehicle home for the evening to show my family and to size it up to my garage. More
by fdeang19
Employees Worked With
Mike Lugowski, Terry Bryan
November 20, 2020
The dealership made this a pleasant experience. It was quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. More
by kls119
Employees Worked With
Kirk - service writer
November 19, 2020
Thank you to tyler and brandon for making my first car buying experience smooth and easy!! Love my new car and could not be happier!! buying experience smooth and easy!! Love my new car and could not be happier!! More
by nikkiosborn22
Employees Worked With
Tyler Eubanks, Brandon Dahlgren
