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Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,391 reviews
December 04, 2020
We brought our GMC truck in with a warning light and they were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. More
by CAMI_60611
Verified CustomerEmployees Worked With
Brian Wilson, Kurt Krueger
December 04, 2020
So far, each time I’ve come there for service, the service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was w service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was wrong. More
by r.laws
Employees Worked With
Brian Wilson
December 04, 2020
Always a confident feel when taking my car for service at Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. More
by JohnL
Employees Worked With
Brian Wilson
December 03, 2020
Not an overall good experience. Went in with a coupon found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. While there they said they found a bad lug nut and bolt (that the lug nut screws onto), but because they are nice they would replace both for free. Problem is, it had to be their team that did the damage when they served the car in January since no one else has touched the car. Now i question the quality of their work. The day after my appointment, an unexpected electrical hiccup showed up in my car. I called and the first words i heard were, an oil change couldn't cause that. I.E., not our problem. But they did tell me i could bring it in. Luckily that hiccup hiccup'ed again as i was getting ready to drive there and everything went back to normal so i didn't need to. Good service representative, but i question their entire service department now. More
by dlturkington
Employees Worked With
Brian Wilson
December 03, 2020
I am very grateful for the honesty, professional and knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & Brian W. Happy Holidays and stay safe! More
by THOSEEYES777
Employees Worked With
James O , Brian Wilson
December 01, 2020
I worked with Mike L, Terry B, and Tyler E this weekend (11/28/20) in trading in a car and getting a newer pre-owned car. They were very helpful, upfront, and hassle-free. We will definitely continue to us (11/28/20) in trading in a car and getting a newer pre-owned car. They were very helpful, upfront, and hassle-free. We will definitely continue to use their business and recommend them as well. Thanks for all your help! More
by mwhite
Employees Worked With
Tyler Eubanks, Mike Lugowski, Terry Bryan
December 01, 2020
Bill Kay was just a great experience overall. They called me extremely quick, helped me right away and ensured that the car of interest was the car for me. They always worked with me as far as the price me extremely quick, helped me right away and ensured that the car of interest was the car for me. They always worked with me as far as the price More
by benmoore560
Employees Worked With
Brandon Dahlgren
November 30, 2020
Purchasing the new vehicle from Bill Kay Buick GMC was easy, efficient, and no hassle. They were upfront about pricing. I didn't have to do the whole "let me go talk to so-and-so and see what we can do" easy, efficient, and no hassle. They were upfront about pricing. I didn't have to do the whole "let me go talk to so-and-so and see what we can do" just to get their best price. They didn't hide anything. The end of my lease term was not such a good experience (no fault of Bill Kay). GM Financial took aggressive action to try to charge vaguely described end-of-lease fees. GM Financial went as far as negatively impacting my credit when I questioned the fees. Brandon and Terry from Bill Kay Buick GMC personally took charge of the situation, resolved it without me paying anything, and got my credit restored. These are the type of people who, when they tell you they are going to do something, they get it done. More
by Mikemarshall86
Employees Worked With
Terry Bryan, Brandon Dahlgren
November 30, 2020
We had a wonderful experience with Mike! It was easy to purchase a new vehicle and everyone was extremely welcoming, kind and helpful! we felt comfortable and very welcomed! purchase a new vehicle and everyone was extremely welcoming, kind and helpful! we felt comfortable and very welcomed! More
by Lauren
Employees Worked With
Mike Lugowski, Wes Pierce
