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Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,391 reviews
January 05, 2021
The repairs were completed ahead of time and my vehicle was available quickly. Thank you for the quick service and follow up call to let me know the repairs were completed. was available quickly. Thank you for the quick service and follow up call to let me know the repairs were completed. More
by Greg
Verified CustomerEmployees Worked With
Brian Wilson, Kurt Krueger
December 31, 2020
Service on 12/10 , oil change and auto stop not working, great. Part ordered to repair auto stop. Part received , installed 12/21 auto start still not working. Return on 12/28 for auto stop repair, but comp great. Part ordered to repair auto stop. Part received , installed 12/21 auto start still not working. Return on 12/28 for auto stop repair, but computer problems slowed process. I wasn’t kept informed after 2 1/2 hour,got my car and left. Brian Williams great service writer. I give him high marks. Auto stop still not working. If more time need a loaner would car would help get this done. More
by STASZ50
Employees Worked With
Brian Wilson
December 31, 2020
Great car service and experience. Would Highly recommend it to all our friends. Have been using this dealership for almost 15 years. Outstanding experience overall it to all our friends. Have been using this dealership for almost 15 years. Outstanding experience overall More
by Sbavdic
Employees Worked With
Kurt Krueger
December 30, 2020
Always the best and most professional service and staff. Prompt appointment at the last minute as we requested, and great job. Also washed our car! Prompt appointment at the last minute as we requested, and great job. Also washed our car! More
by Downers Doll
Employees Worked With
Brian Wilson, Kurt Krueger
December 30, 2020
My service manager, Kurt, was great!! Had collision guy look at a dent in my back bumper and gave me a $2200 quote to fix. Tool to collision craft and the pulled it out for $100. Nice try. look at a dent in my back bumper and gave me a $2200 quote to fix. Tool to collision craft and the pulled it out for $100. Nice try. More
by Cdljr68
Employees Worked With
Kurt Krueger
December 30, 2020
Brian’s excellent customer service! He kept me informed via text. I was on time for my appointment, so the service performed was completed in a timely manner. via text. I was on time for my appointment, so the service performed was completed in a timely manner. More
by Patricia.Redding-Page
Employees Worked With
Brian Wilson
December 30, 2020
Went in for an oil change and everything went smoothly and quickly . I was especially pleased with the scheduling person who suggested the best least busiest time for an appointment . It worked out great1 and quickly . I was especially pleased with the scheduling person who suggested the best least busiest time for an appointment . It worked out great1!!! More
by ALBERGORS
Employees Worked With
Brian Wilson
December 29, 2020
Brian was awesome and very understanding. He addressed my concerns and made sure to take care of the problems I had. Also helped me get a demo vehicle when there was none available at the time, but still my concerns and made sure to take care of the problems I had. Also helped me get a demo vehicle when there was none available at the time, but still made it happen. More
by Skeptyk
Employees Worked With
Brian Wilson
December 26, 2020
Was in and out and they took care of a warranty issue also. Was very pleased overall. Will definitely continue to bring my truck back for continued service. also. Was very pleased overall. Will definitely continue to bring my truck back for continued service. More
by kpwalsh85
Employees Worked With
John Marcus, Mike Lugowski, Brandon Dahlgren, Steve Miller, Luigi Robles
