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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

January 19, 2021

I came into Bill Kay looking for a safe, affordable, modern vehicle and couldn’t have been more satisfied with my whole experience. From when I walked in the door Freddi and Bob G were knowledgeable and More

by Nicole Lasselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Bob Giovanonni, Freddi Alvarado
Jan 22, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 19, 2021

My check engine light came on and Brian was able to take it right in, drop a software update and even have it washed for me! Great service, great people and glad I found them! More

by mdthompson12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 22, 2021 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 19, 2021

Nice place to shop, excelent service, good staff . I found what I was looking for and they help me what i need it for.thanks More

by alexandro4414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Terry Bryan, Luigi Robles
Jan 22, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 18, 2021

John Marcus at Bill Kay Buick in Downers Grove is the best! He really gives you 100% of his time! John is nice, friendly, patient with his customers and very knowledgeable about the vehicles! He makes th More

by Shellycar2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus, Terry Bryan, Wes Pierce
Jan 21, 2021 -

Bill Kay Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 18, 2021

Great job! Dropped off at 8 a.m., had my oil changed, tires rotated, and new wipers by noon. No hassle, good work, great service! More

by Sellisd77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 16, 2021

I always appreciate the expert care of my vehicle at Bill Kay Buick. Thank you for your years of dependable and quality maintenance service. stay well More

by GAILFROMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 19, 2021 -

Bill Kay Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 15, 2021

I came in for regular service and a “Engine” light on. I had no idea what I was facing. In a short time, I was told that there no problem and I would be out of there in about an hour. It was a good feelin More

by dg_minervini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

Went to work right away and found issue and communicated other considerations to keep it running right and called for consultation. Consistent honest service Thanks More

by jamie.friedrich
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 15, 2021 -

Bill Kay Buick GMC responded

Jamie, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Bill Kay Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

In and out fast for oil change. Very nice people.Would In and out fast for oil change. Very nice people. Would be better if had cold beer and peanuts. Clean showroom Cold toilet seat tho More

by jpergler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 15, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 13, 2021

I got a new Buick from Mike Lugowski great salesmen very knowledgeable about the cars features. The whole staff made the purchase run very smooth. I’m definitely going to be coming back for my next purcha More

by andersonsteve765
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski
Jan 14, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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