Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,391 reviews
April 12, 2021
Brian (don’t know last name) helped me understand lane assist safety features. He also explained the camera function of rear view mirror. Tire rotation was also done perfectly. assist safety features. He also explained the camera function of rear view mirror. Tire rotation was also done perfectly. More
by ejgawel
Verified CustomerEmployees Worked With
Brian Wilson, Brian Jucha
April 12, 2021
Would have been a 5 but your system wouldn't accept it. After 10 years of waiting for an airbag replacement it finally arrived. Brian and his great service tech also made sure the previous work was complet After 10 years of waiting for an airbag replacement it finally arrived. Brian and his great service tech also made sure the previous work was completed correctly. More
by MGALLE9065
Employees Worked With
Brian Wilson
April 09, 2021
Poor communication. No feedback from service writers. Found issues that were based on mileage of vehicle not facts or actual problems. Won’t accept payment via phone. Had to drive in to pay bill. Had car Found issues that were based on mileage of vehicle not facts or actual problems. Won’t accept payment via phone. Had to drive in to pay bill. Had car pulled from dealership and sent to another. Would never return More
by jpdicianni15
Employees Worked With
Ivy
April 08, 2021
Steve helped me pick out a car. He was very knowledgeable,polite and made the whole process easy I would highly recommend him to friends and family. knowledgeable,polite and made the whole process easy I would highly recommend him to friends and family. More
by Sean
Employees Worked With
Steve Miller
April 08, 2021
Steve made the whole process easy I would highly recommend him to friends and family he was very polite and knowledgeable I will definitely continue to use this dealership in the future. recommend him to friends and family he was very polite and knowledgeable I will definitely continue to use this dealership in the future. More
by Sean
Employees Worked With
Steve Miller
April 07, 2021
Immediate service. No wait. Friendly personal. Work was done on time. Excellent job. No complaints. Car rental arrangement was a breeze. Count me in as a future customer. done on time. Excellent job. No complaints. Car rental arrangement was a breeze. Count me in as a future customer. More
by johnanita
Employees Worked With
Chris Vitro
April 06, 2021
I was accommodated promptly for squeak in my brakes and new front pads were installed Also asked that they check a tire that was leaking air. Turns out that was the tire that had been patched and checking new front pads were installed Also asked that they check a tire that was leaking air. Turns out that was the tire that had been patched and checking the tire caused more of a leak- but tech broke down and resealed the tire. Brian ordered a new tire and done the next day. A loaner car would have helped on day of initial visit. More
by SPIDERDACE
Employees Worked With
Brian Wilson
April 02, 2021
I received an email concerning a recall so I scheduled an appointment, brought the vehicle in. It took longer than expected due to communication issues with GM. The service people were very apologetic. In re appointment, brought the vehicle in. It took longer than expected due to communication issues with GM. The service people were very apologetic. In reality no one was at fault. Godd and courteous service. More
by GBPENS
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
