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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

April 21, 2021

The team was quick, helpful and transparent. They went the extra mile providing to and from transportation while they worked on my car and got the job done quickly at a reasonable rate. More

by jacobherstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 23, 2021 -

Bill Kay Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2021

This GMC car dealership location is good location for Americans and other people to come and shop their own choice of car and this dealer has plenty of choices to select the car according to their needs More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Apr 23, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2021

The team at Bill Kay GMC are polite and professional. This is my 2 car that I have been consistently been bringing in for service. Top quality team. More

by rob.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Apr 23, 2021 -

Bill Kay Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 19, 2021

John was thorough and diligent while maintaining upmost professionalism. Xx xx xx xx cx cc xx xx xxx cc vv cc xx cc vg gv More

by stevedselman
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Major, Tyler Eubanks, John Marcus
Apr 21, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 19, 2021

Yes I had appointment for 12:15 I got early they took me early they where very Professional the service rep was nice they check my car out to see what the problem was and got me out in no time More

by Mrtibow58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski, Victoria Delgado
Apr 21, 2021 -

Bill Kay Buick GMC responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 16, 2021

If I could give a negative I would. Joe Rangel is a big liar. He told me my truck had a warranty and lied about repairs. It’s on its 3rd transmission! I will never go back or recommend Bill Kay. I notic More

by idogsled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Rangel
Apr 16, 2021 -

Bill Kay Buick GMC responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jun 07, 2021 -

idogsled responded

After a diagnosis of 3 errors I had paid Bill Kay to repair them. Pulling out of the repair shop the check engine light came back on. Of course, this 4th repair was the most expensive. The brakes are starting to squeek now. I have never in my life had a vehicle that required so many repairs. One after another. I was really under the impression a dealership in Downers Grove would want to sell a better grade of vehicles. This Silverado is even worse than a lemon. I'm not going back for any additional repairs. I will never buy a Chevy, I will never go back to a Bill Kay dealer. My daughter bought a used SUV the same week I bought my Silverado. Of course she was at a different dealer. She has enjoyed her purchase and has never had a problem. Obviously Advantage Chevrolet in Bolingbrook does a much better job at not offering junk to their customers.

April 15, 2021

I had a very nice visit at Bill Kay Buick I needed to have second set of keys made. The whole staff is friendly and warm. More

by Connie Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo, Brian Jucha, Victoria Delgado
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 15, 2021

Fantastic experience! Luigi and Bob did an excellent job putting this deal together quickly. I feel like I got a great price. When they realized this vehicle didn’t have remote start as listed on CarGurus, More

by thegalushas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Robles, Bob Giovanonni
Apr 16, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 13, 2021

My experience with Bill Kay GMC was very friendly and the employees were very nice,Wayne explained the work I wanted done to my car very clear to me More

by msrogers452005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 13, 2021

My service experience met or exceeded all of my expectations. All issues were satisfactorily addressed. Brian was very courteous, helpful and easy to work with! More

by dan@cypresshilldevelopment.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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