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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

July 26, 2021

Ibraheem was awesome. He keep me posted and took time to explain to me what was going on my car was fixed and washed and I’m completely satisfied😀 More

by PhyllisZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Sep 13, 2021 -

Bill Kay Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Bill Kay Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 24, 2021

Called Service Dept., made an appointment for an oil change and tire rotation. I also checked to see if parts were in for a recall on my 2013 Buick LaCrosse. Arrived 10 minutes early, greeted promptly a More

by jill.stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Jul 27, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 20, 2021

Terry (sales manager) and Luigi (my salesman) did a tremendous job finding the car I wanted, never giving up until they secured it! They are easy to work with and aim to please. My wife and I hig More

by Bruce Sewick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Major -from business office , Terry Bryan, Luigi Robles
Jul 22, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this review, Bruce. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 20, 2021

Everything went well. Quick check in, fast turn around and perpect delivery. Clean waiting area and coffee. Clean rest room and greeted by other emplyees More

by hpallack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Jul 22, 2021 -

Bill Kay Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 20, 2021

He Made our experience very quick and painless. Talked He Made our experience very quick and painless. Talked us through what he thought the problem could be. Everyone was very nice and friendly. Got my More

by Elasep26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 22, 2021 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 16, 2021

Too early to tell the results of a new engine and turbocharger, but I hame hopeful. A negative is the cost of this repair, especially since I was only 7k beyond the warranty limit. More

by pcj102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 19, 2021 -

Bill Kay Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 16, 2021

From the moment I walked in I was greeted with confidence and kindness the salesman that took care of me was Brandon he was extremely helpful and honest very upfront about everything I wish more salesman wer More

by cucoromero69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
And to majors the gentleman that took care of my final papers for my warranty and gap insurance he was extremely friendly and helpful you guys are lucky to have them, Brandon Dahlgren
Jul 19, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 14, 2021

What a fantastic first time experience. Called and got in the next day for an oil change. I was early for the appointment and was accommodated. More

by Nevergiveup0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jul 16, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 09, 2021

Very good coordination with setting up of appointments and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additio More

by BANJOTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jul 13, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 08, 2021

Shame on Judy Spellman for not paying attention to her Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmiss More

by idogsled
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson, Kurt Krueger
Jul 13, 2021 -

Bill Kay Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jul 17, 2021 -

idogsled responded

Donnie told me not to call anymore, that you are done with this truck. The only thing offered me was a new Frontier manual transmission for the actual cost Not a solution. I think there is something wrong wth this 3rd transmission. The new oil pump, exhaust sensors, actually made this truck run worse. You need to acknowledge that this truck is a true lemon and stand behind your products. Donnie said that my complaints would result in a slander case. How? I'm telling the truth. You know I'm telling the truth about this truck and that is why Bill Kay unloaded it and will not stand behind the sale.I'm not afraid of a slander case because I stand behind the lies that were told to me and the truth about this awful truck. I've never had a vehicle run so bad

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