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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

September 07, 2021

Luigi was great to work with,very knowlageable and answered all our questions. if he didnot know an answer to a particular question,he would find out right away. Luigi was comical with putting up wit More

by greek3815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Robles
Sep 09, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 31, 2021

Such a wonderful experience working with this dealership. Luigi was an absolute pleasure to work with. He was so kind and patient with me-he answered all my questions and went above and beyond to make it a s More

by alexandriadavis0316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Robles
Sep 02, 2021 -

Bill Kay Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 26, 2021

Horrible sales people. No integrity. Asked 1/2 dozen times for the x31 package, was repeatedly told the car had it but it didn’t. More

by Don Frugoli
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Eubanks, Tristan Lavery
Sep 13, 2021 -

Bill Kay Buick GMC responded

That is not the kind of experience we seek to provide, Don. Please call us when you can so we can address this together. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 24, 2021

Wonderful people, responsive and easy to work with. They have always put their customers first and really go out of their way to help resolve issues or concerns. More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Major, Tyler Eubanks, Rick Vanderlaan
Aug 26, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 18, 2021

Did nit inflate tires as requested and did not rest the oil life ggae after changing the oil, or reset to tire pressure gage after rotating the tires. More

by pennst8r0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Aug 20, 2021 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 12, 2021

We were treated honestly and with respect. We have purchased many cars, and this was one of the most pleasant buying experiences we have had. More

by Lquesada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Brandon Dahlgren
Aug 16, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 12, 2021

I found the staff at Bill Kay Buick to be very helpful and courteous. I came there because I know and trust one if their lead technicians to work on my truck. And I found the waiting area to be clean and More

by Dthornton195210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Aug 16, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 09, 2021

Everyone here was very friendly and also very helpful. I got asked numerous times if I would like something to drink. Everyone here at this dealership was very professional. More

by ed.young83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Luigi Robles
Aug 12, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 28, 2021

The dealership has been wonderful over the past several yesrs. My salesman was great! Only problem is "You owe me...." has not been set up yet. After a few days... More

by linda_il
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 30, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2021

I have been very pleased with the service I have received and have no complaints. The repairs was completed in a timely manner and received phone calls and text messages regarding updates to the status of w More

by Cathyjones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Aug 05, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Cathy! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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