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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

September 29, 2021

Terrible service. Took forever to order part and be repaired. I had to call for 6 weeks to get the process started and then it took 2 months for the part to come in. I had no infotainment system for th More

by wds1619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Krueger
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

We do try to complete all repairs as fast as we can. In this case several factors beyond our control caused many delays in completing this repair. The first one, not being able to get in for the repair, was due too a local union strike. We were not the only shop in the area this affected. The strike lasted for one month for our shop and two months for some of the others. We cannot repair cars without our techs! This was something beyond our control. Second, and most important, because of the Global Pandemic(Covid-19) there are not only parts shortages but delays in shipping as well. All infotainment systems(radios) now use computer chips to operate. There is a global shortage of the chips used to make these, as well as cars. This is something we cannot control. Customers need to be aware of these things and know that we do all that we can to complete repairs as soon as possible, but some of the things that happen are beyond our control! I

September 28, 2021

Brien was excellent, felt comfortable with his recommendations. Very professional and understanding.. Explained what needed to be done with my car. More

by eileenohara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 28, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 27, 2021

I had a great experience working with the team over at Bill Kay Buick GMC. Rick, the salesman was very attentive, and kept in contact with me as I waited for my 2021 Yukon to arrive. Terry and Tyler were More

by brittanyE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Terry Bryan, Rick Vanderlaan
Report | Print
Sep 28, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 25, 2021

Fast friendly service in very timely manner.No coffee on Fast friendly service in very timely manner. No coffee on a Saturday but hey. I was satisfied More

by swblake0007
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Report | Print
Sep 27, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 24, 2021

Pleasant and courteous; excellent customer service; customer-focused; no exaggerated repairs ; good honest work. Would recommend to family and friends. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 24, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 21, 2021

Very knowledgeable and helpful in the purchase of my new 2021 Yukon. Honestly goes a long way thanks to all who helped me make this decision More

by sscubadude1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Bryan, Bob Giovanonni, Rick Vanderlaan
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Sep 21, 2021 -

Bill Kay Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 16, 2021

No one greeted me when I walked into the building or the service department...I followed the signs and went to cashier. She was helpful More

by onevanoneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Sep 24, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 14, 2021

Great customer Service called in Same Day for an appointment and Brian took care of Me ASAP More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 15, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 13, 2021

Good, thorough work as usual, especially during Covid. I've found BK to be very good at sticking with schedules and open to my time needs as a customer by offering reasonable estimates for completing work More

by TB Regal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 14, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 10, 2021

I enjoy using your services. I like that you know my car and make recommendations on what repairs should be done at the right intervals. More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 13, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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