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Bill Kay Buick GMC
Downers Grove, IL
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,348 reviews
June 09, 2021
The work was good, good customer service. I wish loyal customers would get some sort of loyalty discount for repairs over $500 though. Especially for service on cars over 7 yrs old. customers would get some sort of loyalty discount for repairs over $500 though. Especially for service on cars over 7 yrs old. More
by WHITTAKERED
Verified CustomerEmployees Worked With
Kurt Krueger
Helpful June 09, 2021
Getting checked in was easy and efficient, they were spot on with the expected wait time. I asked that my car be washed at the end and they did a terrible job of that. I went and got my car washed after I le on with the expected wait time. I asked that my car be washed at the end and they did a terrible job of that. I went and got my car washed after I left it was done so poorly. More
by ancojr
Employees Worked With
Brian Wilson, Victoria Delgado
June 08, 2021
I thought the customer service was outstanding they paid a good attention to detail on what my situation was and helped me make the right decision with regard to my car and how we should proceed a good attention to detail on what my situation was and helped me make the right decision with regard to my car and how we should proceed More
by bugmenot0
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
June 07, 2021
The dealership was easy to deal with and listened to my requests for a new car purchase. Everyone is busy but they always had time for my concerns. The Buick that I purchased is easy to look at and a pleas requests for a new car purchase. Everyone is busy but they always had time for my concerns. The Buick that I purchased is easy to look at and a pleasure to drive. I have purchased many cars and trucks from Bill Kay and have always had great service. More
by k.hagenb
Employees Worked With
Tyler Eubanks, John Marcus, Chris Vitro
June 02, 2021
Great service. We appreciated their desire to find out our car's problem and try to fix it. So far so good. Thank you so much! our car's problem and try to fix it. So far so good. Thank you so much! More
by donnagoodwyn
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
June 01, 2021
Reliable service. Servicing was done efficiently and in a timely manner. I will recommend Bill Kay GMC Buick dealership & service to my family & friends in the future. timely manner. I will recommend Bill Kay GMC Buick dealership & service to my family & friends in the future. More
by cesarazcuna
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
June 01, 2021
I always go to my dealership because they are timely with the repairs and have fair prices. My service appointment is always on time and they are very helpful. the repairs and have fair prices. My service appointment is always on time and they are very helpful. More
by pcook912
Employees Worked With
Brian Wilson
May 31, 2021
Thank you for your kind , professional and timely service especially during this time of uncertainty! Also informing me of the future concerns! I’m very appreciative! Keep up the good work! Thank you especially during this time of uncertainty! Also informing me of the future concerns! I’m very appreciative! Keep up the good work! Thank you More
by mzs.paula
Employees Worked With
I don’t remember encountering any of the above names however the ones I did was a great representation!
May 28, 2021
Jim and I bought a Buick envision. Luigi Was our salesman. He was very knowledgeable about the car. And could answer all our questions. He really made us feel comfortable and not rushed with our dec salesman. He was very knowledgeable about the car. And could answer all our questions. He really made us feel comfortable and not rushed with our decision to buy the car. He was willing to go over the new electronic stuff we were not acquainted with later as need be. Having a little class for new buyers would be a great option. The only thing you might change is the receptionist knowing where the salesmen are and be sure they get your message More
by jstallons
May 24, 2021
Bad bad bad. I brought my newly purchased certified used Silverado for 3 repairs because the check engine light was on. Paid, Got it back and the light is still on. Silverado for 3 repairs because the check engine light was on. Paid, Got it back and the light is still on. More
by idogsled
Employees Worked With
Donnie is trying to help. But face it. The truck is a lemon they dumped on me
