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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Contact Dealership

2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

October 18, 2021

All good, except waiting for car to be washed took a while...service called twice and then had to go in back to get someone. More

by linda_il
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
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Oct 20, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 17, 2021

Very friendly & good communication during the diagnosis process. Helped to find a variety of options since warranty did not cover the problem. More

by barboconnell3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 16, 2021

The people are friendly. They explained the whole process and encouraged me to ask questions. The waiting room was clean. Coffee was fresh. The waiting time was as expected. Wonderful dealer and More

by aidaruiz1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 16, 2021

Very gold experience. Excellent customer service. Helpful representatives. Work was done correctly and on time. More

by GMANOS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 15, 2021

Car tires were rotated and a tire cap was not replaced. Otherwise no major issues. More

by tmcclear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not work with any of these people. Someone checked me in, but I don’t know name. He was in a hurry
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 15, 2021

frist time car was in for service service was great car look good when the service was done thanks jim More

by US1628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vanderlaan
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 11, 2021

Professional and friendly folks to deal with, and I appreciate their follow up. I trust the service dept More

by SJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Oct 13, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 07, 2021

I paid 4500 and my car still messed up and they wont 1400 more bad service just out to get money out of women reporting to BBB very bad experience after taking my car there several times the last time after More

by Latoyapeterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

This customer had several issues with the vehicle to start with. We replaced the power steering rack because of a very bad leak. The power steering fluid was very low and she had been driving like this for a while. After we replaced the steering rack a leak developed in the power steering pump. This is because when something in a high pressure system such as power steering is leaking it starves the rest of the system of lubrication and can cause seals to dry out. After we replaced the power steering rack and pressure was introduced to the system the pump seal began to leak. This is common, and this is why customers need to address these issues sooner so as to prevent further damage. This customer is upset that she bought an extended warranty and did not realize that it was just for powertrain and so many of the repairs needed to her vehicle were not covered. You really need to ask questions when buying extended warranties. They don't always cover the entire vehicle.

October 01, 2021

Excellent and thorough servicePolite and professional Excellent and thorough service Polite and professional staff Will use again Xxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxccxxxccc Xxxxxxxxxxxxxxxxxxxx Xxx More

by pwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 04, 2021 -

Bill Kay Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 30, 2021

One star is too many, typical car sales business, unethical, unprofessional and underhanded. Went clear through the buying process, car was supposed to be delivered today, and guess what, got told t More

by toddawn94
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Johnson
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