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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Contact Dealership

2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

November 03, 2021

Service staff were friendly and courteous. Great experience every time I come here, highly recommend! More

by d.bragg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 04, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 02, 2021

Rick was great. Got me a good car and I was able to get in and out quickly. Very much appreciated the service. More

by pcollins3
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Rick Vanderlaan
Report | Print
Nov 03, 2021 -

Bill Kay Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 02, 2021

Luigi Robles was very friendly, Professional and helpful. He did a very outstanding job helping us through the process of buying a used Chevy Volt and trading in my Buick Verano. Bill Kay Buick is lucky to More

by bill.marilyn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Luigi Robles, Brian Wilson
Report | Print
Nov 03, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 31, 2021

Was charged incorrectly, had to call to correct. Took longer than told. Service work was good. More

by pinkranger30@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 02, 2021 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 30, 2021

The service visit went quick and I was out in an hour. Can was washed and clean More

by roger.irving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 01, 2021 -

Bill Kay Buick GMC responded

Roger, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 22, 2021

In moving to the southwest suburbs of Illinois, I was seeking a Buick dealership that would provide excellent customer service and auto repair work. I found it in Bill Kay Buick and Brian Wilson. I h More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 22, 2021

Fit me in with a dead battery and took care of me right away in the morning. Brian was great to work with! More

by jdunn1463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

jdunn1463, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 22, 2021

Normally I don’t like car shopping because of pushy salespeople. But this experience was quite the contrary. Rick was understanding, patient, knowledgeable and easy to talk to. I am very happy with my More

by Gail
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Terry Bryan, Rick Vanderlaan
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bill Kay Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 22, 2021

Service completed on timeCar was washed Every one was Service completed on time Car was washed Every one was friendly Not much else to say received flyer for additional 10% off because of strike No More

by ronpopo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 19, 2021

Thanks, great service! I appreciate Justin's timely communications on my vehicle! Thanks for the car wash! More

by SANDYBH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 21, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Justin was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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