Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,348 reviews
September 24, 2021
Fast friendly service in very timely manner.No coffee on Fast friendly service in very timely manner. No coffee on a Saturday but hey. I was satisfied Fast friendly service in very timely manner. No coffee on a Saturday but hey. I was satisfied More
by swblake0007
Verified CustomerEmployees Worked With
Kurt Krueger
Helpful September 23, 2021
Pleasant and courteous; excellent customer service; customer-focused; no exaggerated repairs ; good honest work. Would recommend to family and friends. customer-focused; no exaggerated repairs ; good honest work. Would recommend to family and friends. More
by Satisfied Customer
Employees Worked With
Brian Wilson
September 20, 2021
Very knowledgeable and helpful in the purchase of my new 2021 Yukon. Honestly goes a long way thanks to all who helped me make this decision 2021 Yukon. Honestly goes a long way thanks to all who helped me make this decision More
by sscubadude1
September 13, 2021
Good, thorough work as usual, especially during Covid. I've found BK to be very good at sticking with schedules and open to my time needs as a customer by offering reasonable estimates for completing work I've found BK to be very good at sticking with schedules and open to my time needs as a customer by offering reasonable estimates for completing work and keeping me updated if there are any delays with parts. More
by TB Regal
Employees Worked With
Justin
September 07, 2021
Luigi was great to work with,very knowlageable and answered all our questions. if he didnot know an answer to a particular question,he would find out right away. Luigi was comical with putting up wit answered all our questions. if he didnot know an answer to a particular question,he would find out right away. Luigi was comical with putting up with my bad jokes and my wifes batering with me back and forth!He was very proffesional and organized! we enjoyed our time there and will be back for the service. AHHH one more thing, You got to fix that D@#N intercom system... its too loud and cant understand a word being said! it sounds like your in a grocery store for a price check or something or an farm auction! Thanks again Chris & Beth Gregor More
by greek3815
Employees Worked With
August 31, 2021
Such a wonderful experience working with this dealership. Luigi was an absolute pleasure to work with. He was so kind and patient with me-he answered all my questions and went above and beyond to make it a s Luigi was an absolute pleasure to work with. He was so kind and patient with me-he answered all my questions and went above and beyond to make it a smooth experience. Definitely need more car salesmen like him!! More
by alexandriadavis0316
Employees Worked With
August 26, 2021
Horrible sales people. No integrity. Asked 1/2 dozen times for the x31 package, was repeatedly told the car had it but it didn’t. times for the x31 package, was repeatedly told the car had it but it didn’t. More
by Don Frugoli
Employees Worked With
Tyler Eubanks, Tristan Lavery
