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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,348 reviews

October 15, 2021

The people are friendly. They explained the whole process and encouraged me to ask questions. The waiting room was clean. Coffee was fresh. The waiting time was as expected. Wonderful dealer and More

by aidaruiz1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 15, 2021

Car tires were rotated and a tire cap was not replaced. Otherwise no major issues. More

by tmcclear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not work with any of these people. Someone checked me in, but I don’t know name. He was in a hurry
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 15, 2021

frist time car was in for service service was great car look good when the service was done thanks jim More

by US1628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Vanderlaan
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Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 11, 2021

Professional and friendly folks to deal with, and I appreciate their follow up. I trust the service dept More

by SJ0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Oct 13, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 07, 2021

I paid 4500 and my car still messed up and they wont 1400 more bad service just out to get money out of women reporting to BBB very bad experience after taking my car there several times the last time after More

by Latoyapeterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

This customer had several issues with the vehicle to start with. We replaced the power steering rack because of a very bad leak. The power steering fluid was very low and she had been driving like this for a while. After we replaced the steering rack a leak developed in the power steering pump. This is because when something in a high pressure system such as power steering is leaking it starves the rest of the system of lubrication and can cause seals to dry out. After we replaced the power steering rack and pressure was introduced to the system the pump seal began to leak. This is common, and this is why customers need to address these issues sooner so as to prevent further damage. This customer is upset that she bought an extended warranty and did not realize that it was just for powertrain and so many of the repairs needed to her vehicle were not covered. You really need to ask questions when buying extended warranties. They don't always cover the entire vehicle.

Helpful
October 01, 2021

Excellent and thorough servicePolite and professional Excellent and thorough service Polite and professional staff Will use again Xxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxccxxxccc Xxxxxxxxxxxxxxxxxxxx Xxx More

by pwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 04, 2021 -

Bill Kay Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 30, 2021

One star is too many, typical car sales business, unethical, unprofessional and underhanded. Went clear through the buying process, car was supposed to be delivered today, and guess what, got told t More

by toddawn94
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Johnson
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Helpful
September 29, 2021

Terrible service. Took forever to order part and be repaired. I had to call for 6 weeks to get the process started and then it took 2 months for the part to come in. I had no infotainment system for th More

by wds1619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kurt Krueger
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

We do try to complete all repairs as fast as we can. In this case several factors beyond our control caused many delays in completing this repair. The first one, not being able to get in for the repair, was due too a local union strike. We were not the only shop in the area this affected. The strike lasted for one month for our shop and two months for some of the others. We cannot repair cars without our techs! This was something beyond our control. Second, and most important, because of the Global Pandemic(Covid-19) there are not only parts shortages but delays in shipping as well. All infotainment systems(radios) now use computer chips to operate. There is a global shortage of the chips used to make these, as well as cars. This is something we cannot control. Customers need to be aware of these things and know that we do all that we can to complete repairs as soon as possible, but some of the things that happen are beyond our control! I

Helpful
September 27, 2021

I had a great experience working with the team over at Bill Kay Buick GMC. Rick, the salesman was very attentive, and kept in contact with me as I waited for my 2021 Yukon to arrive. Terry and Tyler were More

by brittanyE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Eubanks, Rick Vanderlaan
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Sep 28, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 27, 2021

Brien was excellent, felt comfortable with his recommendations. Very professional and understanding.. Explained what needed to be done with my car. More

by eileenohara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 28, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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