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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,348 reviews

October 31, 2021

Was charged incorrectly, had to call to correct. Took longer than told. Service work was good. More

by pinkranger30@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 02, 2021 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 30, 2021

The service visit went quick and I was out in an hour. Can was washed and clean More

by roger.irving
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 01, 2021 -

Bill Kay Buick GMC responded

Roger, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 22, 2021

Service completed on timeCar was washed Every one was Service completed on time Car was washed Every one was friendly Not much else to say received flyer for additional 10% off because of strike No More

by ronpopo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 22, 2021

Fit me in with a dead battery and took care of me right away in the morning. Brian was great to work with! More

by jdunn1463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

jdunn1463, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 22, 2021

In moving to the southwest suburbs of Illinois, I was seeking a Buick dealership that would provide excellent customer service and auto repair work. I found it in Bill Kay Buick and Brian Wilson. I h More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 22, 2021

Normally I don’t like car shopping because of pushy salespeople. But this experience was quite the contrary. Rick was understanding, patient, knowledgeable and easy to talk to. I am very happy with my More

by Gail
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Other Employees : Tyler Eubanks, Rick Vanderlaan
Report | Print
Oct 25, 2021 -

Bill Kay Buick GMC responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bill Kay Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 19, 2021

Thanks, great service! I appreciate Justin's timely communications on my vehicle! Thanks for the car wash! More

by SANDYBH0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 21, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Justin was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 18, 2021

All good, except waiting for car to be washed took a while...service called twice and then had to go in back to get someone. More

by linda_il
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 20, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 16, 2021

Very friendly & good communication during the diagnosis process. Helped to find a variety of options since warranty did not cover the problem. More

by barboconnell3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Report | Print
Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 16, 2021

Very gold experience. Excellent customer service. Helpful representatives. Work was done correctly and on time. More

by GMANOS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 18, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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