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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

April 05, 2022

Juana Teran did a great job assisting me with my new car purchase. She was patient while I test drove multiple vehicles until I found the right one for my wife. Juana was polite and helped me set up all the More

by JOHNQUICESCOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Bill Kay Buick GMC responded

JOHNQUICESCOTT, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Juana's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 04, 2022

Waiting area was clean, took an hour and a half for an oil change. People were all nice. More

by rwmurmann
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
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Apr 06, 2022 -

Bill Kay Buick GMC responded

Thanks for your great review, rwmurmann. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 01, 2022

I purchased a vehicle same day no head lights had to come back. Brake pads and rotors I had to buy. Also the truck was in an accident had to spend money to get vent out of wheel well. This within the same we More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Marcus
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Apr 01, 2022 -

Bill Kay Buick GMC responded

Tony, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Apr 01, 2022 -

Tony responded

Will i be able to get a refund on the brakes and diagnostic from Larry Roesch? Which is a total of $400 that I had to spend, for a vehicle that i purchased 10 days prior. What ever happened to 100 point inspection before selling a vehicle? It's like no one cares, just close the deal and move on.

March 31, 2022

I brought my vehicle in for an oil change on 3/10/2022. The service was exceptional and the technician was courteous and friendly. He asked to be referred to as Andy. Andy was what every service person sh More

by Evelynt9688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Apr 01, 2022 -

Bill Kay Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 31, 2022

Great experience start to finished . Body work was done perfectly and completed on time. Was updated daily on progress! More

by Tbihun6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
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Apr 01, 2022 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 29, 2022

Always great service from Bill Kay Buick. Very thorough and quality work along with timely follow up communications. More

by bmwibright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
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Mar 31, 2022 -

Bill Kay Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 28, 2022

Keep me updated every step of way Was pleasant to work with Excellent service thanks More

by Paul.Sabatino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
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Mar 30, 2022 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 25, 2022

Staff was very helpful and answered all my questions. Salesman was knowledgeable and finance manager was also informative of my loan. More

by rlazo747
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Meyers sales , Terry Bryan, Bob Giovanonni
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Mar 25, 2022 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 23, 2022

Jesse in the Service Department did a marvelous job on my Pontiac G6, he explained the repairs in the detailed receipt. More

by PREBUS98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Brian Wilson, Kurt Krueger, Victoria Delgado
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Mar 25, 2022 -

Bill Kay Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 23, 2022

Due to past experiences I don't have a great opinion of car dealers and Bill Kay has not changed that opinion. I purchased a used car and the passenger mirror had an issue. This was noted before I purchase More

by jpepin2161
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Bryan
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