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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

May 06, 2022

Fast service, ready exactly on time, car washed well, tires rotated, pleasant service rep Jason, couldn’t be more pleased. More

by orlandgg
Recommend Dealer
Yes
Employees Worked With
Jason
May 09, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 06, 2022

I bought a Buick Regal TourX it didn't come with any gas in the tank. Second only received 1 remote witch I only found about when I was leaving. Third wind shield wipers are coming apart had to replace alr More

by BOLSTERMILLS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Haga
May 09, 2022 -

Bill Kay Buick GMC responded

BOLSTERMILLS, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Kay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 10, 2022 -

BOLSTERMILLS responded

You can call me at 847-676-6105

May 04, 2022

Friendly, professional, low-pressure approach to sales and service! This is how I like to do business. More

by bdoruff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus, Terry Bryan, Bob Giovanonni, Joe Haga
May 06, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 04, 2022

I had my car repaired after a minor accident. Wayne was very helpful and accommodating. They provided quality and efficient service. More

by Angel.selmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
May 06, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 03, 2022

Patient, helpful, thoughtful, this was one of the best truck buying experiences I have ever had. The salesperson Luigi kept in touch with me for over 15 mos until I was ready to purchase, he was kind cons More

by annmariecoli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Luigi Robles, Bob Giovanonni, Brian Wilson, Kurt Krueger, Victoria Delgado, Jose Herrera, Enrique Delgado
May 04, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2022

Bill Kay GMC Buick got my car in fast and fixed the issue within the same day. The issue was explained in detail to me. Fast and quick service and I was happy with the price. Thanks so much!! More

by kls119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
May 02, 2022 -

Bill Kay Buick GMC responded

kls119, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2022

We used the collision department and let's just say they do the bare minimum and Wayne the manager is a complete twit. They don't listen or even do what they're asked to do even after they write it down th More

by kirkstone2244
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Vitro
Apr 29, 2022 -

kirkstone2244 responded

We used the collision department and let's just say they do the bare minimum and Wayne the manager is a complete twit. They don't listen or even do what they're asked to do even after they write it down then play dumb when questioned and shown their own notes. Do not go here.

April 28, 2022

Your entire Service department staff was great, no complaints, can’t thank them enough Thank you More

by JTBRUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 29, 2022 -

Bill Kay Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 27, 2022

Great to work with, Joe our salesman was very helpful. Would recommend to others looking for a good buying experience! More

by gpokvitis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Joe Haga
Apr 28, 2022 -

Bill Kay Buick GMC responded

gpokvitis, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Joe's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 22, 2022

The team was very courteous, especially Brian . Kept me informed about what was going on with repairs. More

by BEARDDVIKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Apr 25, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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