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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,389 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,390 reviews

June 20, 2022

Brain is a awesome repsennative he is always pleasant when you come in to get service and makes sure what ever your needs are they get addressed he deserves a raise 👏 kudos to Brian he the reason I keep More

by LeeDacious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 20, 2022 -

LeeDacious responded

Kudos to Brian we need more representatives like him he deserves a raise. He is very pleasant and make sure every time what ever your needs are they are addressed. He is the reason why I keep coming back.

June 18, 2022

The work was completed . My trust was not earned. It felt like there was an upsell going on. More

by gmarie3
Recommend Dealer
No
Employees Worked With
Would rather not say
Report | Print
Jun 21, 2022 -

Bill Kay Buick GMC responded

We appreciate you sharing your experience with Bill Kay Buick GMC. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust. Thank you, and I look forward to hearing from you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 17, 2022

They were friendly, helpful and got me in and out with my car fixed! Thanks Bill Kay! More

by Claudia.Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

We appreciate your input, Claudia. We're glad to hear that you are impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 16, 2022

Your service staff is very Professional courteous helpful Your reps let me. Know what was going on while I waited More

by ATBIRSAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 14, 2022

We worked with Joe on the Lease and he was fantastic throughout the entire process More

by paka007
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Joe Haga
Report | Print
Jun 16, 2022 -

Bill Kay Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 14, 2022

Worked with Justin and Miguel to repair damaged tire in time to make a trip to Ohio. Great work. More

by DILLPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 16, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 13, 2022

The staff was very helpful and informative, the offered maintenance suggestions that were both convenient and best for me More

by BYRONCOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado, Jose Herrera
Report | Print
Jun 15, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 12, 2022

The dealership refused to sell the vehicle for the advertised price and demanded several thousand additional dollars for fees and worthless add ons - none of which were disclosed in the listing. More

by Lrine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Dahlgren, Patrick Meyers, George Marijan
Report | Print
Jun 14, 2022 -

Bill Kay Buick GMC responded

Lrine, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Kay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 11, 2022

Got the job done in a timely manner. The waiting area was clean, and the wifi worked fine. More

by ericstiens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Jun 14, 2022 -

Bill Kay Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 09, 2022

Great Sevice. The entire team was very helpful. Quick turnaround and great communication. Highly recommend using their service center. More

by schaumannfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 10, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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