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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

August 10, 2022

Thank you to Patrick and Rick for making the process of buying a car easy! More

by blahaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Terry Bryan, Patrick Meyers, Randall Caldwell
Aug 12, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 04, 2022

I took my Yukon in for a recall for the airbag. Service tells me that the service airbag light still will not go off cuz it has a bad sensor too. What? No, I don’t have $$ to fix that today conside More

by nortontjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Aug 05, 2022 -

Bill Kay Buick GMC responded

Norton, we are not pleased to hear of the incident you've described in this review. Please feel free to contact us at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 03, 2022

I brought my 2017 low mileage enclave in to have the air conditioning fixed. One Nearly 90° Evening I got in my car to head to Naperville and the AC just would not come on. I called Bill KayGMC to see More

by TStewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim :), Brian Wilson, Victoria Delgado
Aug 05, 2022 -

Bill Kay Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 31, 2022

Great teamwork among your sales staff. Luigi helped when Patrick was no available. Did a great job in getting my wifi working. More

by edpietras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Robles, Patrick Meyers
Aug 03, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 29, 2022

Always accommodating and friendly staff. Will return for future maintenance. They keep you informed the whole way.. More

by vegasman711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Aug 01, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2022

The manager Randell has very bad attitude . .castellated with removing the vens after financial company paid them. They tell lies of the down payment … More

by Joanamarlen0215
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juana Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Caldwell
Jul 27, 2022 -

Bill Kay Buick GMC responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2022

Great personnel. Very courteous and knowledgeable. I would use them again for sales or service. More

by dopal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly
Jul 28, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 22, 2022

Very pleased with my purchase! Luigi helped me find exactly what I was looking for! Took into consideration any concerns I had and helped me find a perfect vehicle for my family. W More

by Marcus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Robles
Jul 25, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 21, 2022

The salesman was not pushy and very knowledgeable about vehicle features. There were hidden fees regarding the anti-theft system and paint/interior protection plan that were only mentioned after agreeing More

by CharlesAskonas
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
Jul 22, 2022 -

Bill Kay Buick GMC responded

Thank you for your feedback and your business, Charles. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 18, 2022

Thank you Brian for getting me in right away to my tire fixed ASAP. Always prompt! More

by Icemanbmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Jul 20, 2022 -

Bill Kay Buick GMC responded

We appreciate your input! We're glad to hear that you are impressed with the service we offer here at Bill Kay Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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