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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

October 29, 2022

I take my cars there for oil changes but after getting your flyer and seeing 80.00 for an oil change I’m rethinking getting oil changes there sorry but your pricing yourself out of my price range More

by GWR8052
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 28, 2022

This was the Best Experience I've had in purchasing a vehicle! Excellent Service and I also won a raffle gift! Truly a blessing! More

by pastorcyndi333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
Report | Print
Oct 28, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Oct 28, 2022 -

Bill Kay Buick GMC responded

pastorcyndi333 thank you for your kind comments and outstanding star rating.

October 17, 2022

I have had no problems with your dealership. We handled in good with service Etc.each time we have had a problem. To this point ,not any serious problems .I will continu to have you repair More

by UPNORTHCHUCK43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Report | Print
Oct 17, 2022 -

Bill Kay Buick GMC responded

Thank you for your fantastic star rating.

October 07, 2022

Polite professional service. Car done on time and they very nicely dropped me off at my office More

by deniskelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim the service writer
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Oct 10, 2022 -

Bill Kay Buick GMC responded

deniskelly thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC.

October 07, 2022

Well we bought our new used car that appears to have not had a certified check done on it. As my husbands pulling it out of the parking lot and turning onto the side street to go home the check engine light More

by tinabhca01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juana Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marcus, Joe Haga, Randall Caldwell
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Oct 10, 2022 -

Bill Kay Buick GMC responded

tinabhca01 we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you could call me Donnie Jorman customer relations Manager at 630 969-3200 Ext. 1221

October 05, 2022

The staff was friendly. They didnt have much variety of car options. Manager wasn't willing to get a vehicle from another dealership. Service Dept was quick & effective. More

by ejrn1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus, Brandon Dahlgren, Joe Haga
Report | Print
Oct 07, 2022 -

Bill Kay Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 05, 2022

Very thorough . Very Customer oriented . Great communication. Friendly service staff. Will be back for sure. More

by mkureja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Victoria Delgado
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Oct 07, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 05, 2022

You are not very forthcoming with optional coverages. Patrick is a nice guy. have bought 2 cars thru him More

by somersrp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Meyers, Randall Caldwell
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Oct 07, 2022 -

Bill Kay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Oct 10, 2022 -

Bill Kay Buick GMC responded

Please if you would call me Donnie Jorman Customer service Manager at 630-969-3200 Ext. 1221

October 02, 2022

It was a good experience buying a GMC Suv with Bill Kay they was polite and knowledgeable. More

by dgreenmccleton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell
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Oct 04, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to write about your experience with us! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 29, 2022

I really liked it there. I met the manager and he introduced me to the guy that was going to work on my car. I liked that. More

by lemcld
Recommend Dealer
Yes
Employees Worked With
Don't remember there names
Report | Print
Sep 30, 2022 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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