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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

November 26, 2022

Excellent salespeople, they have good communication with customers.Mr Juana excellent person. I recommend the dealer. More

by SORIANOSILVIA17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Caldwell
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Nov 28, 2022 -

Bill Kay Buick GMC responded

Thank you for your very kind words and fantastic rating.

November 25, 2022

Very helpful team, appreciate the work done. It worked amazing. Thank you to Kim for being my advisor and thank you to the techs for getting it done when no one else would. My fiero is running g More

by nicshannon2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Brian Wilson, Victoria Delgado
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Nov 25, 2022 -

Bill Kay Buick GMC responded

Thank you nicshannon2004 for your #1 star rating.

November 24, 2022

Side mirror came in about a week installation cost competitive Kim very helpful paint matched More

by dsanchez1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Nov 25, 2022 -

Bill Kay Buick GMC responded

Thank you for your kind words. We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 17, 2022

The body shop did a great job on my car. It doesn't even look like I had a accident in the car. I also had service done on the car. My brakes are great now. Thank you guys. More

by lora_472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim for service. , Chris Vitro
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Nov 18, 2022 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 17, 2022

The service advisor was very polite and took care of me right away. The waiting room was very clean. More

by marebunch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Victoria Delgado
Report | Print
Nov 18, 2022 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 14, 2022

Juana Teran is a very nice person, she worked beyond her working hours despite her long day, to help me out to get a car. Whatever I got from her email they were all it is. She is true and honest. Very nic More

by jayne_rvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Caldwell
Report | Print
Nov 14, 2022 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 10, 2022

Great service, friendly staff always making sure to get my concerns met and fixed. I will get my oil changes here from now on. More

by THEMODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
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Nov 10, 2022 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 01, 2022

Your customer service and vehicle master technician were outstanding Kudos to Scott Robertson a professional mechanic and Kimberly for customer care. The waiting area was accommodating and pleasant Than More

by benages
Recommend Dealer
Yes
Employees Worked With
Scott Robertson
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Nov 01, 2022 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

October 31, 2022

Great service, was able to resolve my problem. always willing to get me in for service. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
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Nov 01, 2022 -

Bill Kay Buick GMC responded

we are very happy to have provided you with such a positive experience!

October 29, 2022

Everyone went out of there way to help from explaining the issue to help in getting a loaner and rental. More

by rudolfreitmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim fetzer, Brian Wilson, Victoria Delgado
Report | Print
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you for your kind words and this wonderful review!

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