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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,348 reviews

October 07, 2022

Polite professional service. Car done on time and they very nicely dropped me off at my office More

by deniskelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim the service writer
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Oct 10, 2022 -

Bill Kay Buick GMC responded

deniskelly thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC.

Helpful
October 07, 2022

Well we bought our new used car that appears to have not had a certified check done on it. As my husbands pulling it out of the parking lot and turning onto the side street to go home the check engine light More

by tinabhca01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juana Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marcus, Joe Haga, Randall Caldwell
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Oct 10, 2022 -

Bill Kay Buick GMC responded

tinabhca01 we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you could call me Donnie Jorman customer relations Manager at 630 969-3200 Ext. 1221

Helpful
October 05, 2022

You are not very forthcoming with optional coverages. Patrick is a nice guy. have bought 2 cars thru him More

by somersrp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Meyers, Randall Caldwell
Report | Print
Oct 07, 2022 -

Bill Kay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Oct 10, 2022 -

Bill Kay Buick GMC responded

Please if you would call me Donnie Jorman Customer service Manager at 630-969-3200 Ext. 1221

Helpful
October 05, 2022

Very thorough . Very Customer oriented . Great communication. Friendly service staff. Will be back for sure. More

by mkureja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Victoria Delgado
Report | Print
Oct 07, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 05, 2022

The staff was friendly. They didnt have much variety of car options. Manager wasn't willing to get a vehicle from another dealership. Service Dept was quick & effective. More

by ejrn1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marcus, Joe Haga
Report | Print
Oct 07, 2022 -

Bill Kay Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
October 02, 2022

It was a good experience buying a GMC Suv with Bill Kay they was polite and knowledgeable. More

by dgreenmccleton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell
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Oct 04, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to write about your experience with us! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 29, 2022

I really liked it there. I met the manager and he introduced me to the guy that was going to work on my car. I liked that. More

by lemcld
Recommend Dealer
Yes
Employees Worked With
Don't remember there names
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Sep 30, 2022 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 27, 2022

Usually the service is professional and time efficient. This time when we left dealership bulb for directional signal was burnt out and license holder not changed necessitating a return to the dealership! More

by PAFARLEY6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
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Sep 28, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Kay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 24, 2022

I’ve have many great experiences here. I feel they excellent care of my vehicle and I also appreciate the wonderful service I receive from Brian when I take my car in! More

by Behalfp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Report | Print
Sep 27, 2022 -

Bill Kay Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
September 23, 2022

The service was excellent and fast. They took me and on the same day that I called. More

by mightybrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 26, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
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