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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,348 reviews

November 17, 2022

The service advisor was very polite and took care of me right away. The waiting room was very clean. More

by marebunch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Victoria Delgado
Nov 18, 2022 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 17, 2022

The body shop did a great job on my car. It doesn't even look like I had a accident in the car. I also had service done on the car. My brakes are great now. Thank you guys. More

by lora_472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim for service. , Chris Vitro
Nov 18, 2022 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 14, 2022

Juana Teran is a very nice person, she worked beyond her working hours despite her long day, to help me out to get a car. Whatever I got from her email they were all it is. She is true and honest. Very nic More

by jayne_rvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Caldwell
Nov 14, 2022 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 09, 2022

Great service, friendly staff always making sure to get my concerns met and fixed. I will get my oil changes here from now on. More

by THEMODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 10, 2022 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 01, 2022

Your customer service and vehicle master technician were outstanding Kudos to Scott Robertson a professional mechanic and Kimberly for customer care. The waiting area was accommodating and pleasant Than More

by benages
Recommend Dealer
Yes
Employees Worked With
Scott Robertson
Nov 01, 2022 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

October 31, 2022

Great service, was able to resolve my problem. always willing to get me in for service. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Nov 01, 2022 -

Bill Kay Buick GMC responded

we are very happy to have provided you with such a positive experience!

October 29, 2022

Everyone went out of there way to help from explaining the issue to help in getting a loaner and rental. More

by rudolfreitmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim fetzer, Brian Wilson, Victoria Delgado
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you for your kind words and this wonderful review!

October 29, 2022

I take my cars there for oil changes but after getting your flyer and seeing 80.00 for an oil change I’m rethinking getting oil changes there sorry but your pricing yourself out of my price range More

by GWR8052
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Oct 31, 2022 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 27, 2022

This was the Best Experience I've had in purchasing a vehicle! Excellent Service and I also won a raffle gift! Truly a blessing! More

by pastorcyndi333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Oct 28, 2022 -

Bill Kay Buick GMC responded

pastorcyndi333 thank you for your kind comments and outstanding star rating.

October 17, 2022

I have had no problems with your dealership. We handled in good with service Etc.each time we have had a problem. To this point ,not any serious problems .I will continu to have you repair More

by UPNORTHCHUCK43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Oct 17, 2022 -

Bill Kay Buick GMC responded

Thank you for your fantastic star rating.

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