Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,348 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,348 reviews
January 08, 2023
John Marcus did a great job answering all my question I had. Did a lot of leg work over the phone before I even came in. Walked us through all the features our new car had and was patient with me setting u had. Did a lot of leg work over the phone before I even came in. Walked us through all the features our new car had and was patient with me setting up my phone in my new car. Thank You! More
by olson62
Verified CustomerEmployees Worked With
John Marcus, Randall Caldwell
Helpful January 06, 2023
Bill Kay GMC in Downers Grove misdiagnosed my vehicle, conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. An Issue that was suggested to Bill Kay from the beginning. More
by husam
Employees Worked With
Kim
January 03, 2023
Very professional, personal and efficient. Booking an appointment was very easy and when I had to make an update it went very smooth. Booking an appointment was very easy and when I had to make an update it went very smooth. More
by mmahoney0527
Employees Worked With
Brian Wilson, Victoria Delgado
December 29, 2022
I waited a year for the part to come in. Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, bu Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, but the total bill was still almost $900. I was also informed, that if I didn’t want to pay the inflated price, they could take the new part out and re-install the old, damaged part. I felt like I was being held over a barrel. More
by Kathy.mckillip
Employees Worked With
Brian Wilson
December 22, 2022
Marus did a great job thank you. This is the second car we have bought from him This is the second car we have bought from him More
by larry227
December 19, 2022
Follow up & updates during the build was bad. Financing was great. No info supplied to formalize content of the build. 0.0 Financing offer available in fall not available during purchase even tho Financing was great. No info supplied to formalize content of the build. 0.0 Financing offer available in fall not available during purchase even though I started the build in summer. No accommodations for GMC missing the window More
by ben.west
Employees Worked With
Patrick Meyers, Randall Caldwell
