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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Contact Dealership

2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,391 reviews

May 29, 2023

We were greeted when we arrived. We quickly learned about the two cars we were interested in and were shown the availability. More

by cotefamily4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Haga, Patrick Meyers
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May 30, 2023 -

Bill Kay Buick GMC responded

Hi there! We're so happy we were able to help you out!

May 28, 2023

Your mechanic, Scott, was very professional, informative and helpful. We love when he works on our vehicles. More

by LLAMB_308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Kayla Friedman
Report | Print
May 30, 2023 -

Bill Kay Buick GMC responded

We appreciate your positive review about your recent experience with us!

May 27, 2023

The team at Bill Kay are great. The techs do great work and the service writers keep you informed. More

by Jim B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
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May 30, 2023 -

Bill Kay Buick GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay Buick GMC.

May 26, 2023

Service and competitive pricing. it took a long time for the parts to come in, but that was not their fault. There was good communication between them and me. More

by ivorydesignconsultants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Brandon Dahlgren, Brian Wilson, Victoria Delgado, Scott Frank, Tommy Fakhoury
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May 26, 2023 -

Bill Kay Buick GMC responded

Thank you for your fantastic star rating.

May 26, 2023

We have worked with Brandon Dahlgren for our last two leases. He is easy to work with, listens to you requirements for the new vehicle and comes through with exactly we wanted without trying to change to More

by JRJ0109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren, Joe Haga
Report | Print
May 26, 2023 -

Bill Kay Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC!

May 24, 2023

Brian the service manager has been great. I use to go to woody buick GMC now all my service work is done by you guys. The bad experience I have had is not the service department it is with th More

by wrightnaperville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kayla Friedman, Nicholas Candre
Report | Print
May 24, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please if you would call me Donnie Jorman customer relations Manager at 630-969-3200 Ext 1221 would like to hear about part issue.

May 21, 2023

Could not make repairs as needed but was charged anyways. Took the car home and did the repairs myself. More

by schlegel78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr.
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May 22, 2023 -

Bill Kay Buick GMC responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please schlegel78 call me Donnie Jorman Customer relations Manager at 630-969-3200 Ext.1221 I would like to hear more details about your last visit

May 20, 2023

Nick was fantastic got in and out quickly and with the coupon the oil change was reasonable. More

by AARON.SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Vanderlaan, Nicholas Candre
Report | Print
May 22, 2023 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 16, 2023

Worse experience of my car buying experience,lfelt like a piece of meat. Drove a 1000 miles ro buy there car. More

by rkwehner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance , Rick Vanderlaan
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May 17, 2023 -

Bill Kay Buick GMC responded

I would like to thank you for speaking with me yesterday, I'M truly sorry your experience couldn't have been more enjoyable. We wish you well moving forward.

May 11, 2023

They always take care of my vehicle, I will never go anyplace else over than here. More

by mzd33vah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
May 11, 2023 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

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