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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,363 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,363 reviews

May 16, 2023

Worse experience of my car buying experience,lfelt like a piece of meat. Drove a 1000 miles ro buy there car. More

by rkwehner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance , Rick Vanderlaan
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May 17, 2023 -

Bill Kay Buick GMC responded

I would like to thank you for speaking with me yesterday, I'M truly sorry your experience couldn't have been more enjoyable. We wish you well moving forward.

May 11, 2023

They always take care of my vehicle, I will never go anyplace else over than here. More

by mzd33vah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
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May 11, 2023 -

Bill Kay Buick GMC responded

Thank you for your outstanding comments and fantastic star rating.

May 10, 2023

Scott was nice to work with and did his best to make me feel welcome.. More

by dnelson56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Frank
Report | Print
May 11, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 07, 2023

Very clean ,and friendly. John Marcus was a delight helped us in every way. Thank you so much John. More

by shellface8
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Marcus, Joseph Genna
Report | Print
May 09, 2023 -

Bill Kay Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 05, 2023

Professional experience and timely. A little costly, but worth the drive in once they finish. More

by stokleydouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kayla Friedman
Report | Print
May 05, 2023 -

Bill Kay Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us.

April 30, 2023

I went to the dealership to test drive a car I saw online and completed the buying process in less than 2 hours. Despite most of the staff being friendly, the finance manager Jeo Hag, was aggressive and shor More

by Baher
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Marcus, Joe Haga, Joseph Genna
Report | Print
May 01, 2023 -

Bill Kay Buick GMC responded

We would like to extend our apologies for any and all misunderstandings. Thank you for your business.

April 28, 2023

Scott and Joe were very professional and easy to work with and made the buying process easy! More

by Malski1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Haga, Scott Frank
Report | Print
May 01, 2023 -

Bill Kay Buick GMC responded

Hello, thank you for your kind words and this wonderful review!

April 27, 2023

Even though, the car I purchased had a thorough inspection done. Come to find that my AC didn’t work. So, I enjoyed paying for that out of my pocket! They should have paid for the issue seeing th More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Candre
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Apr 27, 2023 -

Bill Kay Buick GMC responded

Please kat unable to find you in my system using the name kat. Please call me Donnie Jorman Customer relations Manager at 630 969 3200 ext 1221. Lets talk.

April 27, 2023

Great people and great service. Will be back whenever I need service. Very helpful staff More

by Jpcortese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Apr 28, 2023 -

Bill Kay Buick GMC responded

Hi there, thank you so much for your positive comments about Bill Kay Buick GMC!

April 25, 2023

Excellent service, everything on schedule. Now this was nothing complicated, but still a pleasure to deal with a company that addresses problems without issues or delays. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kayla Friedman
Report | Print
Apr 26, 2023 -

Bill Kay Buick GMC responded

We want all our clients to have a comfortable and stress-free experience with us!

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