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Bill Kay Buick GMC
Downers Grove, IL
1,391 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,391 reviews
Verified Customer
September 17, 2023
Had to pay to fix engine light problem after 3 weeks when I purchase the vehicle I think I shouldn’t have to pay but I did that’s the inly thing I didn’t like I purchase the vehicle I think I shouldn’t have to pay but I did that’s the inly thing I didn’t like More
by mvucinic20
Employees Worked With
Brian Wilson, Victoria Delgado, Nicholas Candre
September 17, 2023
Easy people to deal with. Brandon was especially nice and knowledgeable. It was an very nice dealership. I have already recommend it to someone else who is shopping also! Brandon was especially nice and knowledgeable. It was an very nice dealership. I have already recommend it to someone else who is shopping also! More
by marye2826
Employees Worked With
Brandon Dahlgren
September 15, 2023
Wow… what a positive experience! Brandon, the sales managers and financing were all class acts. I was with my 16-year-old son and this was a great first car buying experience for him Brandon, the sales managers and financing were all class acts. I was with my 16-year-old son and this was a great first car buying experience for him to view. I have already recommended Brandon to many people and we will be back when the time is right! More
by lisamo
Employees Worked With
Adam,GSM, Randall, Brandon Dahlgren
August 30, 2023
I didn't have an appointment but I was able to drop my car off and it was repaired the next day. I was called each time they found new problems. car off and it was repaired the next day. I was called each time they found new problems. More
by GILROSESTEEL
Employees Worked With
Jennifer Rocio
August 22, 2023
Was disappointed . My car was sold as a "certified" vehicle, yet there were a few things wrong with it that I had to point out to the salesman. After initial paperwork My car was sold as a "certified" vehicle, yet there were a few things wrong with it that I had to point out to the salesman. After initial paperwork was done, my salesman got up to help 2 more people that came in car shopping. I sat at his desk for about 20 minutes by myself. I found out he was on a test drive. I asked the manager when he came by as to what is going on. He informed me there were 2 people ahead of me and that finance with be with me shortly. I was 5 minutes away from getting my deposit back and taking a ride share home. I have been a Bill Kay customer for many years, and bought several vehicles from them, but will not deal with this dealership again. Also, had to go back twice to have issued corrected to "certified" vehicle. Service center was great. Jennifer was my service advisor and took care of the issues. More
by suprsod
Employees Worked With
Jennifer in service, Brandon Dahlgren, Brian Wilson
August 22, 2023
Amazing service, fixed engine noise correctly and promptly. All questions were answered in a timely manner and vehicle was ready on time. promptly. All questions were answered in a timely manner and vehicle was ready on time. More
by ARYK
Employees Worked With
Brian Wilson, Victoria Delgado, Nicholas Candre
