Bill Kay Buick GMC
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Nice and Easy Nate made my experience painless. He was friendly, knowledgable and very attentive to what we were looking for. The transaction was quick and easy a Nate made my experience painless. He was friendly, knowledgable and very attentive to what we were looking for. The transaction was quick and easy and I bought the exact car I was looking for. I would definitely recommend Nate and Bill Kay GMC. More
Disappointed I lost my car keys and the car was towed to closest Buick Dealership. Service people were friendly but just didn't deliver all that was promised. I I lost my car keys and the car was towed to closest Buick Dealership. Service people were friendly but just didn't deliver all that was promised. I am new at caring for my car and I trusted them. I requested a car wash twice and was told two times that it was done. When I arrived it was not done and although the Service Guy apologized, he blamed someone else. He had specifically told me it was washed. If he is in "Service" shouldn't he have checked? He also called me to say that although the thermostat works now, there was a previous error message about the thermostat. Then he referred to the cold winter weather. I am not sure if he wanted me to say just repair it anyway, but I told him the car has an extended warranty. I asked him to call to see if it is warranty work, he said he would but he didn't. I am not sure what is up with the heat in my car, he just said it is working right now. Very disappointed, I had hoped to feel comfortable with Bill Kay. Will look for another Buick dealership next time. More
Car buying made enjoyable! We drove from mid-Missouri to buy a used Ford van. Nate Fox made our trip worthwhile. He is fair, honest and a joy to talk with. I would drive to Bil We drove from mid-Missouri to buy a used Ford van. Nate Fox made our trip worthwhile. He is fair, honest and a joy to talk with. I would drive to Bill Kay again to buy a vehicle from Nate Fox. Nate made sure that I could look at the underside of the van to check for any salt damage- there was none. If you want an enjoyable car buying experience- see Nate Fox!!!! More
Shamasko Bill Kay Buick Review We have dealt with Bill Kay Chevrolet in the past and had excellent service. We purchased 4 cars from them so when we decided to purchase a Buick, we We have dealt with Bill Kay Chevrolet in the past and had excellent service. We purchased 4 cars from them so when we decided to purchase a Buick, we went to Bill Kay Buick. Don Jorman was the best dealer we ever worked with. Always a simle. What a personality! We appreciated his honesty and the fact that he was not pushy like dealers we worked with in the past. Don found the car with the equipment and color combination we wanted. He kept us informed constantly on the progress of the deal, rebates, the Costco incentive, etc. We are having tubes installed as part of the deal. Don ordered them immediatly and will call us to have them installed as soon as they arrive. We would highly recommend him to family and friends, and will go back to him the next time we want to purchase a veichle. The finance went quickly, and again Mike was not pushy when explaining other services we could purchase. He just wanted to inform us of other options that were available. Karl told us not to hesitate to contact him anytime with any issues that may occure. Everyone was very helpful and friendly. More
Buying Chevy Traverse - Awesome Experience Nate Fox was a great associate and awesome to work with. He answered all of our questions and took the time we needed. He was great with our 2 young Nate Fox was a great associate and awesome to work with. He answered all of our questions and took the time we needed. He was great with our 2 young kids that we had brought with us. I would definitely recommend him to everyone to buy from him. More
Listening Will Close a Deal! Not Hustling! Tyler EuBanks listened to my request, he found what I was requesting, he closed the deal to my satisfaction without hustling me. Awesome sales represe Tyler EuBanks listened to my request, he found what I was requesting, he closed the deal to my satisfaction without hustling me. Awesome sales representative! I will gladly work with Tyler in the near future. Karl was Awesome as well! BILL KAY BUICK GMC IS DEFINITELY A GREAT PLACE TO SHOP FOR VEHICLE! More
excellent Tyler is the best Sales Person I have ever had. He is very friendly,knowledgeable, and willing to help wherever possible. I'll be back to buy my next Tyler is the best Sales Person I have ever had. He is very friendly,knowledgeable, and willing to help wherever possible. I'll be back to buy my next car from Tyler. More
Awesome experience! All of my negotiations happened online. I was working with one other dealership for a different car type. I started the negotiation with Agnes who was All of my negotiations happened online. I was working with one other dealership for a different car type. I started the negotiation with Agnes who was extremely helpful. Then, spoke to the sales manager via phone and came in and worked directly with Nate. The price was already worked out. Therefore I just had to come in and complete paperwork and get out. We managed to do this in about 2 hours. Not bad. Smooth. Nate was awesome to talk with, knowledgeable, funny and very easy to work with. This was BEST car buying experience we've ever had. We live in Elgin and drove to Downers Grove to purchase the Buick Encore. We'll be happy to purchase our next vehicle from this dealership!! Great, clean, fun environment. The finance guy Nick was good to work with as well. He made it quick for us to get out of there as we had to pick up our children. More
Absolutely terrible... A car buying nightmare Am I surprised that they make fun of their partner dealerships in front of the customers? NOT AFTER GOING THERE. "Bill Kay Chevy only sold 5 cars on a Am I surprised that they make fun of their partner dealerships in front of the customers? NOT AFTER GOING THERE. "Bill Kay Chevy only sold 5 cars on a Saturday" in case anyone was wondering... This is what the Bill Kay Buick salesman were speaking about in front of their customers. When I arrived at Bill Kay Buick, it was pretty empty - and luckily I had already made an appointment with the internet sales team so I thought it wouldn't be a bad wait. I WAS WRONG. I waited almost an hour before a salesperson took me out to look at the first dirty Buick vehicle (which was also taken out of the shop because it had been damaged on the lot). I was not shown or told about any special features on the vehicle - just asked how fast I could make the purchase. Now to be fair, Paul was a nice gentleman - he was not the reason my experience was completely terrible. It was instead his manager, Mike Darge. This individual was SO RUDE. I accepted a deal on a car, and later on when signing the paperwork - there was an additional $30/ per month added on, and I was just expected to sign. I was not told there was an increase or anything. Mike told me "he hadn't finished the numbers" when I accepted their proposal - and that he could not go any lower. I told Mike and Paul I was no longer interested and as I was walking out, Mike Darge yelled at me "I WON'T MAKE THIS DEAL FOR YOU AGAIN." (By the way, there was no deal - no money taken off sticker price or anything.) I told the dealership about my experience, and in their sincere apologizes, GUESS WHAT! - they had Mike Darge call me AGAIN and tell me he couldn't do any better so they would take me off their call list. (So sweet, thanks guys!) All they cared about was taking my money - not my experience - not finding a car I loved - just completing the purchase. This is the first time I really was disgusted by GM. I would not recommend this dealership to my worst enemy. This was exactly how people picture buying a car - pushy salesman and crooked managers. BTW - I had a wonderful experience at Acura, Nissan, and Honda. If someone is looking for a car, I would recommend ANYWHERE besides this terrible joke of a dealership. More
New vehicle purchase Nate was extremely professional, had great product knowledge and very personable. I had shopped two other Dealerships in my quest to purchase my 2015 Nate was extremely professional, had great product knowledge and very personable. I had shopped two other Dealerships in my quest to purchase my 2015 LaCrosse. I knew I would not be buying my car there. When speaking to Nate on the phone, he assured me that the Dealership would not only honor the USAA/TrueCar price quote for the exact vehicle I wanted, but he physically laid eyes upon it. Upon arriving at the store, the car was parked by the door for my inspection. Not only did Nate listen to me, but he followed through with everything he said he would. We were in and out in less than two hours with exactly what we wanted and could not be happier with the new car purchase experience. I would recommend Nate and Bill Kay Buick / GMC to anyone. More