Bill Kay Buick GMC

Was disappointed . My car was sold as a "certified" vehicle, yet there were a few things wrong with it that I had to point out to the salesman. After initial paperwork My car was sold as a "certified" vehicle, yet there were a few things wrong with it that I had to point out to the salesman. After initial paperwork was done, my salesman got up to help 2 more people that came in car shopping. I sat at his desk for about 20 minutes by myself. I found out he was on a test drive. I asked the manager when he came by as to what is going on. He informed me there were 2 people ahead of me and that finance with be with me shortly. I was 5 minutes away from getting my deposit back and taking a ride share home. I have been a Bill Kay customer for many years, and bought several vehicles from them, but will not deal with this dealership again. Also, had to go back twice to have issued corrected to "certified" vehicle. Service center was great. Jennifer was my service advisor and took care of the issues. More

Amazing service, fixed engine noise correctly and promptly. All questions were answered in a timely manner and vehicle was ready on time. promptly. All questions were answered in a timely manner and vehicle was ready on time. More

We had a good experience purchasing the GMC Terrain. Patrick was great to work with and I would recommend him to friends and family. Patrick was great to work with and I would recommend him to friends and family. More

I came in for an issue my car was having. The oil light and error message were no longer on. I ended up getting an oil change and having my air conditioner looked at for needed repair. The oil light and error message were no longer on. I ended up getting an oil change and having my air conditioner looked at for needed repair. More

Thank You for help-us pick our new suv and Rick was very helpfully heh made it easy very helpfully heh made it easy More

He was kind and answered every question. Adam was patient while I tried to make a decision. Adam was patient while I tried to make a decision. More

I am disappointed. I had to call several times to get updates. There were extremely long wait times or I would be hung up on. I was also told someone would call me back I had to call several times to get updates. There were extremely long wait times or I would be hung up on. I was also told someone would call me back and they never did. My car was dropped off and in the dealer for several days to a week and when I picked my car up, I found my driver's side door with a small dent and dinged up and scratched in several places. The dealer/mechanics/porters that were in and out of my car were careless with my car and probably think I wouldn't even notice the damage but I did right away. More

Very polite and professional team! They took into account my needs and wants and even though there were deficiencies in the details of the vehicle online they surely did everything to They took into account my needs and wants and even though there were deficiencies in the details of the vehicle online they surely did everything to ensure I purchased the car. Brandon was very accommodating!! More

Professional with outstanding service department. And I do appreciate the car wash with each visit. And I do appreciate the car wash with each visit. More

Friendly, patient, concern of what you need done to your vehicle. Always reaching out for updates on new vehicles. vehicle. Always reaching out for updates on new vehicles. More