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Bill Jacobs Volkswagen
Naperville, IL
500 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
December 17, 2025
My lease was ending on my current Tiguan, Ricardo and
Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was exce
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by Jthammontree
December 14, 2025
My wife and I had a great experience dealing with Ricardo
Echeverria at VW!
He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease.
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by josegodinez0204
Employees Worked With
November 23, 2025
My experience at this dealership from sales to service
has been nothing short of completely unacceptable. Buyer beware.
First problems arose during the sales process where i was given an interest rate
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by Jacob
Employees Worked With
Dealership Inventory (329 Vehicles)
Photos & Amenities
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Television
- Vending Machines
