Bill Jacobs Volkswagen

Rob Butts is a friendly & extremely knowledgeable sales rep. His patients and willingness to work with us was truly appreciated. John Grubbs(GM) was also very helpful and insightful with our purchase. rep. His patients and willingness to work with us was truly appreciated. John Grubbs(GM) was also very helpful and insightful with our purchase. More

I took my 2008 Passat here to get my headlights fixed. They first tried to upcharge me by $145 despite signing a contract stating if the cost would be extra to the agreed $200, to not do any work on it as They first tried to upcharge me by $145 despite signing a contract stating if the cost would be extra to the agreed $200, to not do any work on it as I could not afford it. I worked with “Bob”, and he was very unwilling to fix the price until I had my father call and speak to him. When I got my car home, there were scratches on every panel of it, including the roof. I was informed to bring the car in for them to see by Bob. Bob and a mechanic gaslighted me, tried to make me feel as though I didn’t know what I was talking about, how this couldn’t be from them and I was playing them for money, etc. two grown men corned me by my car as I was in tears trying to defend myself. Bob was even “dancing” I suppose you’d call it and smiling and the mechanic berated me about the damage. I was completely overwhelmed and overpowered by two men, being a young woman who was new to the area and didn’t have anyone to come defend me and my side of this. I reported them to the BBB, and the manager began making false claims how they offered to show me video footage, buff out scratches, show me their car wash (which was suspected of the damage by the auto shop I later took my car to), and said that my car was 14 years old “and showing its age”. NEVER take your car here. And never let your daughter, mother, sister, or girl friends go here. These misogynistic men do not care about women and will play them for all they’ve got. The damages estimated to be around $3,000, and I won’t stop going after them until I get repaid for their damages and the suffering they’ve caused me. More

Great service from everyone, only Dealer to offer an option that covered our needs and circumstances. We just arrived to the US and it was the only dealer to offer a lease with no credit score or credit option that covered our needs and circumstances. We just arrived to the US and it was the only dealer to offer a lease with no credit score or credit history in the country with their Foreign Business Program More

Slow, incompetent, boring. Those are the words I would use, the managers here actually seem to know what they are doing. The salesman Adam and finance are just place holders an Those are the words I would use, the managers here actually seem to know what they are doing. The salesman Adam and finance are just place holders and not needed. The sales manager Brad, Chris and Gleb were great and thanked us for coming in and made the actual deal. Adam just made the whole process prolonged and worst the more he spoke. PJ the finance guy is simply unpleasant, I am pretty sure his side job is as a loan shark. Cause he is out of touch with car financing. It took me over five hours to buy a car here. No one even explained or likely could not explain one thing on the new car to me. No one even shook my hand or said congrats besides Brad on the way out. Managers please manage your dealership and get rid of the middleman, you did all the work here anyways so why do you have them anyways? More

We bought a 2018 Ford explorer in Dec 2021. Very clean safe dealership everyone was masked up which was great. Ray was our representative and he was very helpful and pleasant. We waited a little long to safe dealership everyone was masked up which was great. Ray was our representative and he was very helpful and pleasant. We waited a little long to see the numbers guy but overall very pleased with the service and will definitely recommend them. More

Good service fast and clear The And sales person very nice I recommend this dealer to the other persons nice I recommend this dealer to the other persons More

We were beyond impressed with this dealership. xx took excellent care of us and created a fabulous sale for us . We are still talking about how smoothly everything went and we completely put our trust in excellent care of us and created a fabulous sale for us . We are still talking about how smoothly everything went and we completely put our trust in xx. Thank you! More

I had the opportunity to get a 2021 Tiguan at this dealership and the service that I got from Gerardo Martinez was awesome!! He didn’t look like a Sales Person, he did look like a friend! I definitely dealership and the service that I got from Gerardo Martinez was awesome!! He didn’t look like a Sales Person, he did look like a friend! I definitely recommend him amd the dealer if you are in the search of a VW! More

Ordered an ID4 AWD, waited for 9 months, Dealership wanted to sell to someone. Trashy wanted to sell to someone. Trashy More