Bill Jacobs Volkswagen

We were blown away with how much Robert Butts knew about the ecar VW ID.4. He was very patient in explaining everything to us, and as new ecar owners, we appreciated his patience. His knowledge of the ID.4 the ecar VW ID.4. He was very patient in explaining everything to us, and as new ecar owners, we appreciated his patience. His knowledge of the ID.4 is incredible - thanks, Robert! Also had a good experience with the financing officer Matt. He made the process very easy. More

Came in to purchase a vehicle, and 2 sales advisors were being very helpful in making sure my families needs were met. Gerardo and Cesar did a great job. Would strongly consider them for future business. being very helpful in making sure my families needs were met. Gerardo and Cesar did a great job. Would strongly consider them for future business. More

Ricardo assisted us with our purchase and we were very pleased with how knowledgeable and patient he was!! The sale went smooth and we will definitely recommend him to others as well as the entire dealer pleased with how knowledgeable and patient he was!! The sale went smooth and we will definitely recommend him to others as well as the entire dealership! Thank you Ricardco for helping us purchase our vehicle!! We love it!! More

We have been coming to Bill Jacobs since June 2019. We purchased a 2019 Atlas. At the start they were only okay. The person were emailing with about the car and scheduled the appointment with was not t We purchased a 2019 Atlas. At the start they were only okay. The person were emailing with about the car and scheduled the appointment with was not there when we arrived. We purchased a maintenance plan with our car, we were told this was transferable- which is not true. Then in August of 2020 I brought the car in for service, the service advisor did not me around the rental instead gave me the keys and walked me out. When I got back there was a small door ding on the side of the car. They charged us $500 dollars for this. The worst part was the advisor, Wes, called me husband and asked if I was sure I didn’t hit anything because sometimes women hit things and not realize it. I called BJVW about 3 times trying to speak with a manager if some sort - no one ever called me back. I then finally spoke with a receptionist who promised they would pass my message on but still no call back. We ended up blocking this charge in our credit card because they were unwilling to speak with me. During this time we were in the market for a second car- it was noted on our file and Wes made comment of it when we dropped off the car for service. They lost a car purchase due their lack of care for their customers We decided to try another car dealership after this horrible experience and this is how we found out our service plan was not transferable. Once again we called the finance person that sold us this plan to get some clarification and no call back. Since we were now handcuffed to their service department we asked for another service advisor which is when we met Irv, who we think was the only nice and honest person that worked at Bill Jacobs. Irv has since left and we were assign Taylor. The first time we had her everything went time. She is not over friendly, just to the point. The most recent time however, she is just like anyone else that works there. They do not stand by their word, no communication and last customer service. I dropped the car off at 9am she told me it would be done by 6pm. I said okay great- I left my daughters stuffed animal in the car. Meanwhile she is trying to sell me on a 50k and 60k maintenance. Which our owners manual does not suggest. She wanted to replace our spark plugs at 57000 miles- what time of dealership does this knowing they are not due for at least 25k miles! 6pm that evening comes around no call or text update about our vehicle. I call and the service department is closed, the receptionist sends me to the cashier who is gone. Then call back and they send me to some customer care voicemail- so I leave a message and no response. My husband picks up the car the next day- Taylor doesn’t even acknowledge him or speak to him to apologize for the delay. She sends a text later to see if we needed anything else and he brought up the car being late with no update and once again NO RESPONSE. This car dealership and service department is full of people who do not like their jobs and do not care about the customer. Clearly the management is exactly the same. Each experience worse and worse. No one calls anyone back. I’m to the point that I will share my story on every social media platform, website that u can to warn people about the horrible people that work here. More

Robert was exceptional and provided stellar service regarding my new Atlas purchase. I will definitely recommend him to friends and family regarding my new Atlas purchase. I will definitely recommend him to friends and family More

the dealership was great and they were friendly and they did not over charge like other dealership did not over charge like other dealership More

Great dealership, very helpful when it came to decision making and everything else! Totally recommend making and everything else! Totally recommend More

Rob Butts is a friendly & extremely knowledgeable sales rep. His patients and willingness to work with us was truly appreciated. John Grubbs(GM) was also very helpful and insightful with our purchase. rep. His patients and willingness to work with us was truly appreciated. John Grubbs(GM) was also very helpful and insightful with our purchase. More

I took my 2008 Passat here to get my headlights fixed. They first tried to upcharge me by $145 despite signing a contract stating if the cost would be extra to the agreed $200, to not do any work on it as They first tried to upcharge me by $145 despite signing a contract stating if the cost would be extra to the agreed $200, to not do any work on it as I could not afford it. I worked with “Bob”, and he was very unwilling to fix the price until I had my father call and speak to him. When I got my car home, there were scratches on every panel of it, including the roof. I was informed to bring the car in for them to see by Bob. Bob and a mechanic gaslighted me, tried to make me feel as though I didn’t know what I was talking about, how this couldn’t be from them and I was playing them for money, etc. two grown men corned me by my car as I was in tears trying to defend myself. Bob was even “dancing” I suppose you’d call it and smiling and the mechanic berated me about the damage. I was completely overwhelmed and overpowered by two men, being a young woman who was new to the area and didn’t have anyone to come defend me and my side of this. I reported them to the BBB, and the manager began making false claims how they offered to show me video footage, buff out scratches, show me their car wash (which was suspected of the damage by the auto shop I later took my car to), and said that my car was 14 years old “and showing its age”. NEVER take your car here. And never let your daughter, mother, sister, or girl friends go here. These misogynistic men do not care about women and will play them for all they’ve got. The damages estimated to be around $3,000, and I won’t stop going after them until I get repaid for their damages and the suffering they’ve caused me. More

Great service from everyone, only Dealer to offer an option that covered our needs and circumstances. We just arrived to the US and it was the only dealer to offer a lease with no credit score or credit option that covered our needs and circumstances. We just arrived to the US and it was the only dealer to offer a lease with no credit score or credit history in the country with their Foreign Business Program More