Bill Jacobs Volkswagen

Friendly, knowledgeable, Trustworthy and helpful! It was a great experience! Haylee was great to work with! I would highly recommend going to see Haylee! It was a great experience! Haylee was great to work with! I would highly recommend going to see Haylee! More

Over the past decade I’m pleased to say that I have never had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience had major service issues at BJ VW, but purchasing and servicing a CPO vehicle from this establishment over the last year has been a costly experience. Firstly, I learned you can’t trust a CPO vehicle to be in a good operating condition as they claim. In my case I purchased a CPO VW with ~12K miles on it and everything was great until I went in for service at ~15K miles. That’s when I was advised my rear brakes were bad and nearly worn. Totally shocking to hear this on such low miles. I questioned why this wasn’t addressed when the car was certified before the sale. No answer to that, naturally! I ended up paying for the brake job after the service mgr approved a compensation to waive the labour and charge me for only the parts. I was pleased that they worked with me on that, but it should have been no cost to me IMO. Plus, VW only warranties wear and tear items, like brakes, for a year from the in service date; conveniently not covered under CPO. No help was provided by VW corporate either. Fast forward to now where I have ~23K miles on the car, went in for service, and was advised rear brakes are completely worn!!! How is it possible for brakes to wear out in 8K miles! Is there a problem with the braking system, poor quality parts, or did BJ VW even replace the brakes the first time in??? At this point in time neither BJ VW or VW USA is supporting a review of the mechanics of the car, nor willing to cover the costs of the brake job. Both organizations have failed to provide customer service in my eyes and I’m extremely disappointed and frustrated with their lack of empathy for customers. As a consumer you trust that a CPO vehicle would be in a condition where you don’t have to worry about such things, a warranty that is inclusive of all the potential problems that arise or at the least are addressed before the vehicle is sold. Organizations need to own fault of their failures, and ensure their customers are safe in their vehicles. More

I went into the dealership and walked out with a new vehicle a couple hours later. I had a great experience working with Hayley B in sales and PJ in finance they went above and beyond to ensure a great vehicle a couple hours later. I had a great experience working with Hayley B in sales and PJ in finance they went above and beyond to ensure a great experience. More

Best experience I have ever had buying a car. Everyone was so attentive and kind. I can’t say enough nice things about Hayley B, she went above and beyond as well as our financial advisor PJ!!! I Everyone was so attentive and kind. I can’t say enough nice things about Hayley B, she went above and beyond as well as our financial advisor PJ!!! I will definitely be back in the future to see them! More

Very disappointing experience with Bill Jacobs VW's Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), the service team determined the mirror needed to be replaced for $1,300. Not what I wanted to hear, but I understand parts can be expensive. I paid $814 for the parts to be ordered and was told I could drop my car off for the fix two days later. No one contacted me that week. I followed up on 7/7 and was told they were trying to get an updated ETA. More time goes by - I follow up, pretty frustrated at this point, on 8/4 and am finally told I can stop by the following week for the fix. At the dealership that day, I again pointed out that the mirror damage appeared minor and I didn't think the mirror cap needed to be replaced. The service manager agreed and offered to credit me $170 for those parts. Later that day, the car is fixed, and I go to pay. That service manager is gone for the day, and the cashiers have no notes to give me that discount. 30 minutes later, I end up paying the full amount, with them promising they would have service follow up on Monday. It's been another two weeks with no communication. 2 months, $1,308 and 2 followup voicemails later, I've given up. I ultimately ended up paying even more than I was quoted for parts that weren't even used. More

Such wonderful human beings! They transformed the difficult task of selling back my late husband's car into a moving humanitarian experience. Joey, Gleb, and Brenda, you are THE They transformed the difficult task of selling back my late husband's car into a moving humanitarian experience. Joey, Gleb, and Brenda, you are THE BEST. More

I’ve been a loyal customer of this dealership for over ten years. Recently brought my car in for transmission repairs. Only after the customer service rep told me I still had the car under warranty. I hap ten years. Recently brought my car in for transmission repairs. Only after the customer service rep told me I still had the car under warranty. I happily drove off with the Atlas courtesy vehicle expecting an update from the service center on when I could retrieve my car and how much it would cost. Two days go by and I receive a call from a different service provider saying that the car needed extensive work and they will order the parts, hoping to have the car ready by the weekend. At this time they tell me that VW considers the problem gears shift as wear and tear and the cost of the repairs are not covered. But did not say anything about the courtesy vehicle. Later in a heated discussion about how I’ve missed several hours of work in order to take my daughter 20 miles each way to school, the fact that there have been several days where there was no communication and they gave me the Atlas as a courtesy and when they were not obligated to do so because I wasn’t under warranty with them. It costs 60 dollars to fill up this tank, plus the hours of work I’ve missed (time IS money!) and they can’t come to offer me a deep discount for the major inconvenience this has caused me? Never again Bill Jacobs VW. The quality in your service has disappeared as of late. I will never return More

Hayley was very professional in her management. She didn't create false expectations and did everything within her reach to match the offer to my needs. When we finished the negotiation, I received She didn't create false expectations and did everything within her reach to match the offer to my needs. When we finished the negotiation, I received a pleasant surprise: my personal belongings had been placed in my new car. Additionally, they gave me gifts. It was fantastic. The only area for improvement is in the signing process. The person who attended to me seemed a bit upset because I didn't want to accept extended warranties. Everything else exceeded my expectations. More

Love my new Atlas and Joey P is the reason why. Joey P couldn't have made the deal go any smoother. Joey P couldn't have made the deal go any smoother. More