Bill Jacobs Volkswagen
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 472 reviews
Ricardo was the best. He made the experience as painless as possible and explained everything as accurate as possible. Super happy with my purchase He made the experience as painless as possible and explained everything as accurate as possible. Super happy with my purchase More
I recently had the pleasure of working with Ricardo Echeverria at Bill Jacobs VW. He was exceptional: friendly, knowledgeable, great listener, and very personable. He suggested an upgraded SEL-R model Echeverria at Bill Jacobs VW. He was exceptional: friendly, knowledgeable, great listener, and very personable. He suggested an upgraded SEL-R model of the car I was interested in (which I love!), and greatly helped with getting me a good offer on my trade-in. I’m grateful for a pleasant buying experience at Bill Jacobs, and I highly recommend Ricardo! More
Mo Khan is an exceptionally great salesperson and a wonderful young man. Mo has a thorough knowledge of his product, which is refreshing in his industry. Often, I know more about the car I am s wonderful young man. Mo has a thorough knowledge of his product, which is refreshing in his industry. Often, I know more about the car I am shopping for than does the person charged with presenting it to me. With Mo’s nearly encyclopedic knowledge of all things VW, my knowledge of the product seemed paltry by comparison. Mo is also patient; I take an inordinately long time to make a car purchase, and Mo was always available to accommodate me when I needed to take “just one more ride” to assure myself of my understanding and thoughts regarding the, in my case, Jetta SEL, which is a wonderful car that deserves far more notice, and accolades, than it seems to garner from the automotive press. Nowhere can one get a compact, yet spacious, car with just about every available bell and whistle at this price. Neither the Corolla nor the Civic are available with such an extensive list of standard equipment; the Jetta SEL is indeed the “mini-Audi” some have called it. I only deal with knowledgeable and friendly car salespeople whose company I genuinely enjoy; I don’t have the time or patience to deal with poseurs and hustlers. Even in the star-laden group of car salespeople with whom I do business, Mo stands out as one of the shining stars. Besides being a great salesperson, Mo is a wonderful young man. He is kind, considerate, funny, relatable (even to this writer who is more than twice his age), attentive, and respectful of one’s time and considerations. He would make a great friend and is going places in this world. Chris VerHagen, the sales manager with whom I also dealt, is also a great guy who knows his craft. It was a pleasure dealing with him as well. Like Mo, Chris is a no pressure, no nonsense, no flim-flam guy. More
To whom you’re making concern I had a great experience at the dealership I was in earlier in the week. Talk to couple guys. Super nice came back a few days later.. Met another salesman Mr Ricardo E. I went the dealership I was in earlier in the week. Talk to couple guys. Super nice came back a few days later.. Met another salesman Mr Ricardo E. I went to look at a totally different vehicle. He took me right out no hesitation he listened to what I wanted, what I was looking for he came right out with the vehicles Took a test drive. Mr. E did a great job making me feel comfortable,he’s considerate super cool guy he’s a keeper!!! Michael More
Been purchasing/leasing my Jettas since 2007 with Ricardo Echeverria which has been an awesome experience each time. He knows what I’m looking for and works to get me the right car and best deal. He has a ve Echeverria which has been an awesome experience each time. He knows what I’m looking for and works to get me the right car and best deal. He has a very caring, non pressure salesman approach and very easy to deal with. More
The e,penitence was great, it went smooth and efficient. Hayley Blumhardt the sales advisor was very professional, very helpful and supportive , she is a main contributer for this great experience Hayley Blumhardt the sales advisor was very professional, very helpful and supportive , she is a main contributer for this great experience More
Bill Jacobs VW was attentive to our needs and concerns. We were promptly greeted and assisted with a sales representative that was available for questions after leaving the dealership. Other dealers were n We were promptly greeted and assisted with a sales representative that was available for questions after leaving the dealership. Other dealers were not as willing or straightforward with the negotiation process. We felt that we were able to get honest answers and a willingness to negotiate for a fair outcome for both parties. I would recommend BJ VW for their above average selection and service. More
He treated us really well and in the end we walked away in a good mood. in a good mood. More
I have a very good experience with Ricardo who was supporting me to buy my car. I recommend the dealer supporting me to buy my car. I recommend the dealer More