Bill Jacobs Volkswagen

Everyone at Bill Jacobs VW in Naperville, IL was very friendly, thorough, and non-agressive. Brian Wiater was kind, knowledgeable, and respectful. I would definitely recommend a VW vehicle and this par friendly, thorough, and non-agressive. Brian Wiater was kind, knowledgeable, and respectful. I would definitely recommend a VW vehicle and this particular dealership! Thanks again for an awesome car! More

Bryan is very persuasive, knowledgeable and thorough. Bryan is very persuasive, knowledgeable and thorough. Mike is a competent manager and keen negotiator. Leased a new 2012 Passat SEL. So Far: 5 Bryan is very persuasive, knowledgeable and thorough. Mike is a competent manager and keen negotiator. Leased a new 2012 Passat SEL. So Far: 5 Passats and 1 CC More

We were very pleased with our purchase experience at Bill Jacobs VW in Naperville. Bryan Wiater was a pleasure to work with. There was no pressure and, even though we did quite a bit of negotiating on pric Jacobs VW in Naperville. Bryan Wiater was a pleasure to work with. There was no pressure and, even though we did quite a bit of negotiating on price, the relationship was always cordial. Following the sale Bryan has been very helpful in explaining how the service department works and the best sources for aftermarket accessories. I will definitely shop Bill Jacobs for our next new car. We did quite a bit of research before entering the dealership. To be frank, all dealers have some bad reviews. My guess is that it is as much the fault of the buyer as the dealer. Some people are so unreasonable. Everyone we encountered at Bill Jacobs VW was friendly and helpful. In the end, we got a better deal than we expected. We did work with 3-4 dealerships simultaneously and, in the end, for us, Bill Jacobs had the best combination of price, service, friendly staff and convenience. More

This was the best experience of my car purchasing career. I have bought many cars and dealt with many different dealerships, but this was the most pleasant. I did my homework and got several prices and the I have bought many cars and dealt with many different dealerships, but this was the most pleasant. I did my homework and got several prices and they beat them. I thought that when I got to the dealership they would try to include something I didn't want or need, but I was extremely suprised that everything went smoothly. Brian and John were friendly, informative and very professional. They better watch out being honest and responsive as well as friendly and informative will give the automotive sales industry a good name. The price was the best, the service was extraordinary, and the time of the process was short but nothing was left out, including a comprehensive course in the new vehicle as well as their cards with the caveat that we call with any and all questions at any time. I can't say enough about the experience and the professionalism of John and Brian. Bryan and John you're the BEST! Thanks guys!!!!! More

After being a loyal VW driver (having purchased from a different dealership) I decided not to buy another vw after dealing with these people. They were very disrespectful and had horrible customer service different dealership) I decided not to buy another vw after dealing with these people. They were very disrespectful and had horrible customer service. More

 I was in the market to buy 2 cars last week  I was in the market to buy 2 cars last week which I did end up doing. Salesperson showed us 3 different cars for my mother who is on a budget.  I was in the market to buy 2 cars last week which I did end up doing. Salesperson showed us 3 different cars for my mother who is on a budget. Her trade in barely made it into the dealership. Because of that I believe that the salesperson misjudged us and was completely condescending, rude, and unprofessional. Salesman missed the fact that I drove up in a new 2011 Porsche which I recently purchased for cash. That fact should never have mattered anyway since all customers should be treated with respect no matter what!!!!!!!  After the completely unprofessional actions of the salesperson at Bill Jacobs we went across the street to Lexus of Naperville and I purchased my 4 th car from them that evening.  A beautiful ES for my mom. As always they were professional and gave us a great deal. Mohammad was excellent. 2 days later I went next door to Continental Acura and purchased a beautiful car for my daughter from Kirk Roberts. Over the years my family has purchased many cars from Continental and I could not have been more pleased with this purchase. Bill Jacobs missed 2 sales and treated us in a completely horrible way. Please do not visit this dealer for any reason. More

Ricardo Echeverria was fantastic. He was very attentive to our needs and was very helpful. Not once did we feel any pressure from him. He was very empathetic to our situation and recent move and did everyt to our needs and was very helpful. Not once did we feel any pressure from him. He was very empathetic to our situation and recent move and did everything possible to accomodate us. I would highly recommend Ricardo and this dealership as they are honest, sincere, "real", and not the typical car sales people one would expect. We have never owned a volkswagen, but rest assured, because of our experience, Ricardo Echeverria and Bill Jacobs Volkswagen have another customer for life! More

I am a woman on a budget. I had a routine oil change, but passed my 80,000 mile maint. Bill not only gave me coupon for the oil change, but also helped me figure out how to break up my 80,000 maint. so not t passed my 80,000 mile maint. Bill not only gave me coupon for the oil change, but also helped me figure out how to break up my 80,000 maint. so not to overburden me financially. He even took the time to show me how to change my back turning signal light bulbs. I have been going to Bill Jacobs since I moved back to the Chicago area 10 years ago. The serviced my old Jetta with care, and always treated me like I was driving a top of the line car. I bought my Golf from them in 2006. Didn't even check out any other competitors. Just drove straight to Bill Jacobs and bought what I wanted that same day. In all my years, I have never had a problem. The service guys are very helpful and don't lay the "sell" on as thick as they could. I always get the appointment when I want, and they even squeeze me in last minute. I would highly recommend Bill Jacobs Volkswagen to anyone!! More

We recently purchased a new 2011 Golf TDi from Tony Spadaro. This car replaced our 2004 Jetta TDi Wagon we also had purchased from Tony new. Both experiences were fast and pleasant, this time they ha Spadaro. This car replaced our 2004 Jetta TDi Wagon we also had purchased from Tony new. Both experiences were fast and pleasant, this time they had the Golf I wanted in stock, previously we waited while the Jetta was brought up from Houston distribution, no big deal. We agreed on a price several hundred dollars below invoice and picked the new car up the following day. The only negatives in the transaction was I had to bring the Golf back as the prep guy had left some of the clear sticky film on the alloy wheels although in fairness the car was delivered after dark. Also for some reason we had to fill out a VWoA Credit App even though we paid cash for the car, the claim was they have to look us up with TSA. Huh? Like I'm going to blow up a building with my new Golf, if that is true the government is more screwed up than I believe. Overall our experience was a good one and we would buy our next VW from them. More

My family and I have purchased 3 vehicles from Bill Jacobs and serviced 4. The overall customer service from purchasing a car to the maintenance is second to none. We have referred friends and neighb Jacobs and serviced 4. The overall customer service from purchasing a car to the maintenance is second to none. We have referred friends and neighbors with the utmost confidence and they too have had the same excellent experience. Virko Tammaru in their service department has won numerous Global Service Awards from VW and is both extremely knowledgeable and courteous. He will always go over all your options and work to find the most cost effective solutions for you and your car. I highly recommend Bill Jacobs VW and suggest you give them a try! More