Bill Jacobs Volkswagen

There are really no words that I can use to describe how wonderful all of my experiences have been at Bill Jacobs Volkswagen but I will try. I have been a loyal VW customer for 8 years now. After purchasing wonderful all of my experiences have been at Bill Jacobs Volkswagen but I will try. I have been a loyal VW customer for 8 years now. After purchasing my third VW from a different dealer, it had mechanical difficulties. Other local dealerships were unable to help until I decided to turn in my wifes lease at Bill Jacobs VW. From the start, I could tell this dealership was well run: super clean, well branded, had a HUGE inventory, and incredibly nice and professional staff were my first impressions.They were able to put together an incredible deal on a new lease for my wife and we left very happy. I happened to mention my difficulties with my other VW and the sales staff was very interested in my situation. They immediately brought out the Service Manager who gathered information and started the process of trying to fix my vehicle. The service staff worked tirelessly with Volkswagen to fix my car. All the while providing me with an awesome VW loaner and keeping me in the loop the whole way with regular updates. Thank you Kevin and team for everything! When the vehicle was unable to be repaired to my satisfaction, my salesman Max and manager Jon took over to ensure that I got in to the perfect vehicle. Remember, I did not purchase the faulty vehicle at this dealer! They searched high and low to find me a car as my needs were special and the car was rare. These guys treated me like a family member and worked so hard to make me happy. We were able to put together an amazing deal that compensated me way more than I thought was possible. I can not say enough about these two gentlemen, their work ethic, or their service. Volkswagen almost lost my confidence, loyalty, business, and referrals. But thanks to the people running this dealership, that did not happen. I have never really left a car purchase experience where I did not wonder whether or not I truly got the best deal / service possible. This time, I am certain. Thank you again guys, you have earned a loyal customer and a friend for life. All of my future purchases, referrals, and appreciation are yours forever. Thank you!!!! More

Bought a used 09 Jetta SportWagen from Max Gankhuyag. The car was already listed at the fair market value according to Edmunds.com. Max worked with us to get an even better deal. In all, we had a very The car was already listed at the fair market value according to Edmunds.com. Max worked with us to get an even better deal. In all, we had a very good experience and we have no buyer’s remorse. More

Donnie did a great job getting me a good deal with a few extras. Even though I expressed the fact that I do not like to wheel and deal, after that he got straight to the point and no messing around. Was ove extras. Even though I expressed the fact that I do not like to wheel and deal, after that he got straight to the point and no messing around. Was overall satisfied with my visit and felt no pressure to buy. Would come back in a few years to buy again. More

This is the second VW we purchased from Bill Jacobs VW. Great experience the first time...that's why we came back. Equally good experience this time. Friendly, helpful staff. I don't think they know the me Great experience the first time...that's why we came back. Equally good experience this time. Friendly, helpful staff. I don't think they know the meaning of "hard sell". More

Bought a 2012 Jetta TDI. Paid 3 trips to the dealership to do the deal but got a fair discount off sticker. Car delivered in immaculate condition. Sales went through car's features and even preset our pref to do the deal but got a fair discount off sticker. Car delivered in immaculate condition. Sales went through car's features and even preset our preferred radio stations. Just did our 90 day checkup and car is in good working order. More

Working with Bill Jacobs VW was an overrall great experience. This was my second time visiting and buying with this dealer and salesman Donie. He is great at what he does and will provide anything an experience. This was my second time visiting and buying with this dealer and salesman Donie. He is great at what he does and will provide anything and everything for you as best as he can. A+++++++++++ More

Bryan and John were such a great help in finding me a new car. I had such a horrible experience at Fox Valley Volkswagen that when I arrived at Bill Jacobs I was so relieved to actually deal with nice, genu car. I had such a horrible experience at Fox Valley Volkswagen that when I arrived at Bill Jacobs I was so relieved to actually deal with nice, genuine people. I was given a fair price on the car that I purchased and Bryan did everything to keep me a happy girl which is just the way I like to be treated. I will definitely be going back for my next car as well, Bill Jacobs is the best dealer in Chicago, hands down. I visited over 30 looking for a new car and did not encounter anyone as nice as Bryan. Thanks! More

Bill Jacobs Volkswagen is a very nice dealer to do business with. They did not use the high pressure tactics of other dealers. I had done a lot of research and knew they had the best prices in the a business with. They did not use the high pressure tactics of other dealers. I had done a lot of research and knew they had the best prices in the area. It was nice to get the best price without playing all the games. My sales associate Donie Justiss was very friendly and helpful. He was also knowledgeable about the vehicle I was purchasing. I was given the opportunity to inspect the vehicle from top to bottom. When I did make the decision to buy it, they cleaned it up spotlessly. Their financing guy, John LaRock, took the time to find me the best interest rate around. I had already shopped around for the best rate, but he even beat that. He also went through and explained all of my warranty options with no pressure to buy anything. He just let me buy what I was comfortable with. This is truly an exceptional dealership. More

Purchased a 2012 Passat from BJ Volkswagen. The staff, and the dealership were a pleasure to work with, and special thanks to Bryan Wiater, who went above and beyond all expectations. He immediatly helped and the dealership were a pleasure to work with, and special thanks to Bryan Wiater, who went above and beyond all expectations. He immediatly helped setting up the car, and showed me all capabilities of it. After the fact, i had a few questions, and he was able to walk me through it over the phone. I am now a loyal member of the Bill Jacobs family, and would recommend to all i encounter as well. Thanks guys, keep up the great work, Tom Miller More

I was in the market for a used vehicle for my family of I was in the market for a used vehicle for my family of 4. We were looking at SUV's and various crossover vehicles to fill our needs.I searched the I was in the market for a used vehicle for my family of 4. We were looking at SUV's and various crossover vehicles to fill our needs.I searched the internet using car finder sites like Auto Trader (My favorite) and I See Cars. I also checked local listings and dealer inventories. After narrowing our search we decided on a Dodge Journey SXT AWD. I Noticed that on average car deals were approximately $1500 cheaper 100 miles north in the Chicago area and its Suburbs. I then talked to local dealers and sales persons about my findings. They all gave me horror stories of buying a car from dealers up North. They also told me that the cars they were selling were inferior to local trades, and many dealers would advertise a great deal on a few cars to get you in the door but once you made the drive you would find that the car had been sold only hours before you got there. The classic "Bait and Switch" Scam to sell you something else. I found a Dodge Journey SXT that we were interested in at Bill Jacobs Volkswagon in Naperville, Illinois. (107 miles from my home) I made some Phone calls and began the process of attempting to buy the car. I told them I was from downstate and I wanted to see if #1. They had the car on the lot, and #2. If we were even in the same ball park of what I wanted to spend considering my trade and what they were asking for the car. I'm pleased to say that they were diligent in dealing with me, even over the phone. They treated me just like I was there sitting in their showroom. This was amazing customer service. Most Dealers would have (AND SOME DID) dismissed me as a potential customer who was trying to make a deal over the phone. Bill Jacobs did not! I find that to be outstanding considering today's frustrating customer service standards that most of us are forced to deal with. We were close on the deal but both vehicles (my trade and their vehicle) were sight unseen. I told them I was willing to come up to try and put the deal together. I also told them I was going to be very unhappy if I made and hour and a half drive only to find the vehicle was gone. They assured me it was not and even offered to take a small deposit to hold the vehicle. I was Leary of this option and decided to make the drive and if the car was sold by the time I got there the next day, then it was simply not meant to be. I made the drive up after work the following day and arrived late in the evening about and hour and a half before closing. I test drove the vehicle and they appraised mine. The vehicle they had for sale was everything they had advertised. I was pleased with the condition of the car. It needed a set of tires but this was not anything out of the ordinary and they were up front about this from the beginning of the deal. We did some negotiating and were and were able to come to a deal on the vehicle. I felt the negotiations were fair and unpressured. I also felt they gave me a little extra consideration in the deal for taking the time and expense to make the drive up. I was also pleased with my salesman, Cesar Mendoza who was a man of my age (45) and with similar life experiences and not some kid who was going to be gone in the next couple of weeks. Cezar understood my position and was genuinely helpful in putting the deal together. I was also pleased with Sales Manager, Mike Browner who I felt was upfront and straight forward in the negotiation process. I felt it was a fair deal for both of us. Believe me when I tell you this. I did my homework for three weeks, spoke with and priced this type vehicle at 7 different dealers within 200 miles of my home. I also had my vehicle appraised at least that many times and Bill Jacobs was right in line with the previous trade in offers on my vehicle. Overall my experience at Bill Jacobs Volkswagon was great,and I would not hesitate in recommending this dealer to anyone. Good luck in your car shopping and God Bless. Sincearly , Cliff Rushing Hudson, Illinois. More