Bill Jacobs Volkswagen

Customer service was very good - the salesman we had spoken to the night before was busy so another salesman helped us with all the paperwork needed to trade in our end of lease VW, to finish a credi spoken to the night before was busy so another salesman helped us with all the paperwork needed to trade in our end of lease VW, to finish a credit check, and to get preliminary paperwork done on another lease. Ed was very helpful in saving us money on a tax credit for turning in our lease which got us to the monthly payment we were looking for ( that closed the deal on the new lease for us). Chris in finance was wonderful in answering all our questions and in making sure that we understood the contract- he was straightforward and didn't try to put hidden or extra costs in the contract. A great experience all around! More

This is our second VW from this Dealer. If we would go back, of course we recommend someone. Ed did a great job. Stayed late with us both nights as we could not go there during the day. A very pleasant back, of course we recommend someone. Ed did a great job. Stayed late with us both nights as we could not go there during the day. A very pleasant experience and a great price. More

Rob was a great help, not a pushy stereotyped sales person. Got me the info I needed, accepted my responses even if they weren't optimal for him. Highly recommended. person. Got me the info I needed, accepted my responses even if they weren't optimal for him. Highly recommended. More

My top priority was finding the VW that was right for me without investing a great deal of time. Ed was responsive via phone, text, and email. He respected my time, helped me find the the right car, and w without investing a great deal of time. Ed was responsive via phone, text, and email. He respected my time, helped me find the the right car, and worked out a nice deal. What more can you ask for? More

I would recommend Bill Jacobs Volkswagon of Naperville. I dealt with Ed and he was super nice and knows the business and the industry. And, I felt like I could trust him. I dealt with Ed and he was super nice and knows the business and the industry. And, I felt like I could trust him. More

I would absolutely recommend going to this dealership for your next car purchase. We had the pleasure of working with Mike Yesley who was extremely knowledgeable about the cars and very patient. He always fo your next car purchase. We had the pleasure of working with Mike Yesley who was extremely knowledgeable about the cars and very patient. He always followed up with us and answered all our questions. We received a fair price and I absolutely LOVE the new Passat I bought. I would recommend Mike and the Bill Jacobs dealership to all my close friends and family looking for a great car deal! More

We recently puchased a 2012 VW Passat from Ed Farshchi at Bill Jacobs VW. This was our first Volkswagen purchase. We are very happy with the car, the price we paid for it and the service that we have recei Bill Jacobs VW. This was our first Volkswagen purchase. We are very happy with the car, the price we paid for it and the service that we have received since our purchase. I recommend Ed, Bill Jacobs VW and the Volkswagen brand to others. More

Ed was very helpful and gave great customer service! He helped me immediately and made sure I had everything I needed! I am very happy with my overall experience at Bill Jacobs Volkswagen! helped me immediately and made sure I had everything I needed! I am very happy with my overall experience at Bill Jacobs Volkswagen! More

The Bill Jacobs VW staff was both kind and accommodating to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... More

I returned to Bill Jacobs specifically for the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the signing, I had his undivided attention. That personal interaction is what separates Bill Jacobs from other dealers, and has kept my loyalty as a customer. Of course, my new CC is an outstanding vehicle!! I know with absolute certainty that when I do business with Bill Jacobs, I will receive excellent customer service, Great value, and fair pricing! More