Bill Jacobs Volkswagen

After trying several other dealerships, I finally found one that was professional and gracious. Ed was extrememly helpful and answered my many questions. I walked out with a GTI that fit my needs and dre one that was professional and gracious. Ed was extrememly helpful and answered my many questions. I walked out with a GTI that fit my needs and dreams. The price was steeper than I anticipated, but the value was clearly worth it. Ed was exactly what I needed to help me understand the elements and option that previously baffled me. I look forward to continued business here! More

Excellent Service and post-sale support. They quickly worked to correct any issues with the used car I bought, to get it to a like-new condition. This included replacing the windshield and an ozone treat worked to correct any issues with the used car I bought, to get it to a like-new condition. This included replacing the windshield and an ozone treatment to remove the slight smoke odor I noticed while test-driving. The ozone treatment worked well. More

My family has now purchased 4 vehicles (3 new, 1 used) from Bill Jacobs VW, all from the best sales assocciate I have ever known, Ed Farshchi; he is simply the best. Ed goes way up and beyond all expecta from Bill Jacobs VW, all from the best sales assocciate I have ever known, Ed Farshchi; he is simply the best. Ed goes way up and beyond all expectations. Anytime that I have a question he will get me an answer immediately, and that was before sale and after sale. In the future, whenever I need a car, I will always start with Ed. My wife has purchased her car from Ed and she is very happy with all of the attention that she got which she says "is unusual from a man, they usually want to talk to the other man." My daughter has also purchased from Ed and she also is very happy with all that Ed has done. I have had the vehicles in for normal maintenence and the shop is very good and attentive to detail. I take advantage of the no-charge car wash and they always do an excellent job. I usually grab a cup of Starbucks and go talk to Ed while I am waiting. Any complaint at all and Ed is on it. I could not be happier that I have purchased from Ed Farshchi and Bill Jacobs Volkswagen. I have other VW dealers that are closer to where I live, but I happily drive by them to get to Bill Jacobs VW. If you are looking for a VW or a used car, see Ed at Bill Jacobs VW. More

Bryan Waiter was very knowledgable regarding the Jetta Sportswagon TDI. This was our first diesel purchase and Bryan was very helpful in answering all our questions. The best part in dealing with Bill J Sportswagon TDI. This was our first diesel purchase and Bryan was very helpful in answering all our questions. The best part in dealing with Bill Jacobs VW was Bryan's attentive manner with no pressure. He made the decision to buy the Jetta an easy one! I highly recommend Bill Jacobs VW and Bryan Waiter. Regards, Carla and William Bryant More

Donie and the Bill Jacobs staff made our purchase incredibly easy and smooth. It had been a long time since I purchased a car and I was a bit overwhelmed by the process. They provided a wealth of i incredibly easy and smooth. It had been a long time since I purchased a car and I was a bit overwhelmed by the process. They provided a wealth of information on the car as well as the purchasing process. I did my homework and they provided not only the best service but best price. More

We purchased a new 2012 Turbo Beetle. Steve S, our salesman was professional and accommodating. Steve went out of his way to be helpful and informative yet we never felt pressured. He found the car salesman was professional and accommodating. Steve went out of his way to be helpful and informative yet we never felt pressured. He found the car we wanted and had it at the dealership that day ready to go. The financing process with Kris T. was fast and easy and everyone at the dealership was friendly. This was one of the easiest car buying processes we have had in a long time. We love our new Beetle and feel we bought a quality car More

Was great to work with, no pressure, only sought to fit my needs. Honestly, I felt bad that the car just didn't work for me. I wanted to buy from him. my needs. Honestly, I felt bad that the car just didn't work for me. I wanted to buy from him. More

We give the best rating to these gentlemen because we have leased many times before and this was probably our best experience. From the beginning, they were very courteous and informative. Ed was easy have leased many times before and this was probably our best experience. From the beginning, they were very courteous and informative. Ed was easy to talk to and did not try to push me into a car or deal that I did not want. John put me at ease immediately and within minutes understood where we needed to be price-wise and made it happen. (This was the first lease experience that I wasn't immediately irritated because salesmen didn't listen to me.) My husband is in sales and also appreciated our experience. It was easy for me to leave our daughter in the lobby knowing she was well taken care of with the Ipad and a cup of hot chocolate. She also greatly appreciated the T-shirt! All-in-all we went from a very stressful few weeks of indecision to a brand we have never owned or leased. It is a nice car that we will consider purchasing at the end of the lease. My sister saw it and wants the red one too. Thanks Ed for going to get it! :) More

We recently purchased a Jetta Sportwagen from Bill Jacobs. The dealership is beautiful, the staff in general is pleasant and professional. We love our sportwagen and felt we received a very fair pri Jacobs. The dealership is beautiful, the staff in general is pleasant and professional. We love our sportwagen and felt we received a very fair price. We had also visited Fox Valley Volkswagen before visiting Bill Jacobs and did not have a very positive experience - the salesperson with whom we met was very disinterested and definitely gave us the feeling that we were wasting his time. The very average scores I've noted, however, are a result mainly of our dealings with our salesperson. Ed was certainly knowledgeable about the sportwagen and was willing to work with us on a fair price, albeit in a very "old school" way of writing down numbers, crossing them out, coming back with another price, etc. This was very different for our previous car purchase (Toyota) where everything was handled via computer and computer-generated quotes and trade-in analysis were provided to us. Our main point of contention was the manner in which Ed dealt with me, in particular. Although we were very specific that I would be the primary driver of the car, Ed continually directed comments and questions to my husband, despite my husband repeatedly referring the conversation back to me. In fact, at one point during the credit application process, when my husband briefly left the room, Ed told me it wasn't necessary for me to complete the paperwork, that my husband could just apply for credit. My husband and I thought this was strange; this is the fourth car we've purchased together, and we've never had another salesperson suggest this. While this wasn't a deal-breaker for this purchase, I wouldn't work with Ed again in the future and would recommend female car buyers to work with a different salesperson at Bill Jacobs. More

I'm new to having a VW TDI, having just bought one from another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-o another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-only parts (no after-market). Upon calling, I found Chuck to be extremely helpful, patient, and considerate. Much more so than most people in other dealerships I've dealt with over the years, and certainly exceeded my expectations. Thus, he got my business. And now, this dealership will be one I continue to deal with from now on in my future VW needs, even though there are other ones available close-by as well. Much respect to Chuck and the people who employ him at Bill Jacobs VW. Filled my needs first time. More