Bill Jacobs Volkswagen

I bought my 2008 EOS in April 2011 from Bill Jacobs; it I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on t I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on the factory warranty. In the past two months, two service visits really demonstrated that this dealership stands behind its product and just as importantly, that their service rep, Denis Healy, does everything a customer could ask - and more. The first service issue was a rattle seemingly from under the center of the car. It was most pronounced at slower speeds. We first looked into it during the winter months and decided it may have been a temporary issue due to the cold temperatures of the Chicago area. When the rattling continued into the warmer months, Denis and his tech colleagues resumed their hunt for the cause, literally going through a checklist of "could be's" over several days, ultimately involving the tech gurus at VW Central until they hit upon the cause for what is a very rare problem. A new driver side shock absorber and mount were installed, and the problem was solved. The second issue arose about three weeks ago, when the check oil pressure light went on and I had to add three quarts of oil. Yes, three quarts. I immediately phoned Denis and he asked me to bring the car in promptly. The dealership did an oil consumption procedure, draining the old oil and asking me to return at a designated mileage so they could measure and determine if the consumption was "normal". In the event, the consumption was not normal, and they then performed a rings and piston replacement along with a few other changes and services. If VW and Bill Jacobs did not stand behind its product, this repair alone would easily have cost me more than $3,500. In fact, the cost to me for this repair as well as the one described above, was zero. And, in both instances, I had the use of a loaner car. At every stage of the repairs, Denis made sure to call me at least daily, sometimes twice, with a full explanation of where the repairs stood, what had been done, what remained, and anything else that could conceivably impact on the entire process. So, here's the proverbial bottom line. Any VW dealer can sell you a great car. But what really matters is what happens when you have a tough repair problem. In my view, it would be hard to top the performance of Bill Jacobs and their rep, Denis Healy. Take a bow! More

I am not one to go to the dealership to get my car serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have a chip on my shoulder and thinking the dealership will try to pull the wool over my eyes. I will say I was pleasantly impressed and have been back a few times. I feel the service department is very forthright and will put repairs in list as to what needs to be done first so it doesn’t cost an arm and a leg. I have worked with Dennis and I will continue to work with him. He always goes the extra mile. More

Bryan has a lot of enthusism when talking about Volkswagens. I am 68 years old and I really enjoyed doing business with him (reminds me of my sons knoweldge of fine automobiles). He brings to the t Volkswagens. I am 68 years old and I really enjoyed doing business with him (reminds me of my sons knoweldge of fine automobiles). He brings to the table his knowledge and presents it in a simple straight forward manner. None of the fancy/highfluten pretense that salespersons at other dealers come across. He answered every question we had. The dealership stayed open (normal closing hour 9PM)until 9:45 PM for my wife and I finished the deal and he had to explain a few things for me to be able to safely drive home. More

What a car, my new CC !!! Ed made it possible, what a great experience. I will highly recommended Ed and Bill Jacobs. Thank You. I have been in the market for several months, working with your staff wa great experience. I will highly recommended Ed and Bill Jacobs. Thank You. I have been in the market for several months, working with your staff was incredible. Keep up the good work Ed and thank you for all the follow up. More

We were looking for a used car for my daughter who is in college. A reliable car at a fair price was the main priority. Ed Farshchi, our sales person was very helpful and sincere. We bought the car that he college. A reliable car at a fair price was the main priority. Ed Farshchi, our sales person was very helpful and sincere. We bought the car that he strongly recommended for its lower mileage, and reliablity. We are very happy with the car so far. Our experience with the Finance person Kris Tuchinskiy was also very pleasant. As a matter of fact everyone we met at Bill Jacobs Volkswagon Naperville were friendly and helpful. Shopping for a used car is more stressful than shopping for a new car as it is not only the price that we have to compare with other dealers. Ed was able to give us much confidence with going ahead with the purchase. More

We just bought 2 EOS Convertible's from Bryan and his attention to detail is phenomanal. I previously owned a passat and I am very happy with the brand and the service I was given. attention to detail is phenomanal. I previously owned a passat and I am very happy with the brand and the service I was given. More

Overall experience was beyond superior. Bryan helped me get a great trade in value for my 2010 Toyota Camry and a great deal on my 2012 Passat. I plan to do future business with Bill Jacobs based on my exp get a great trade in value for my 2010 Toyota Camry and a great deal on my 2012 Passat. I plan to do future business with Bill Jacobs based on my experience. More

The entire team at Bill Jacobs VW was courteous, straight forward, and considerate. I am often critical of service companies, but not here at Bill Jacobs. Worthy of special mention is Ed Farshchi, who was my forward, and considerate. I am often critical of service companies, but not here at Bill Jacobs. Worthy of special mention is Ed Farshchi, who was my salesperson. Ed is knowledgable, authentic, and responsive. More

Our sales advisor, Bryan Wiater, was patient, knowledgeable and helpful over the 3 week period we took to shop for a new car. Every question, concern, or detail was never to small for Bryan, an knowledgeable and helpful over the 3 week period we took to shop for a new car. Every question, concern, or detail was never to small for Bryan, and we had a lot of concerns. Having only owned Honda Automobiles, I had a lot of concerns. If Bryan is as good after the sale as he was before and during the sale, and this Jetta TDI, is reliable as I hope, he will have a loyal customer. You cannot ask more from a sales rep. Even the Sales Manager gave me a fair price. The finance rep, Kris Tuchinsky, was also helpful. Finally, Bryan has a great personality to work with. You will want to seek him out for your next VW purchase at Bill Jacobs. J. Jenkins More

Very pleased with all aspects of purchase, quick, easy,and priced right. All options where in place and review of systems by Bryan was spot on!Purchased two EOS exactly the same. Found in two differe easy,and priced right. All options where in place and review of systems by Bryan was spot on!Purchased two EOS exactly the same. Found in two different states and arrived as promised. More