Bill Jacobs Volkswagen

A good experience -- Ed and the others were helpful and easy to work with (customer orientaed) -- I am satisfied with the deal and car that I got. easy to work with (customer orientaed) -- I am satisfied with the deal and car that I got. More

This dealership and salesperson could not be anymore professional and friendly. They were very helpful in making my decision to by the truck from them. I received a great price for my trade in and the professional and friendly. They were very helpful in making my decision to by the truck from them. I received a great price for my trade in and the truck we bought. I would recommend Bill Jacobs to any of my family or friends. More

I couldn't be happier with the service I have received from Bill Jacobs Volkswagon!! Laurie Honey Cavin was my salesperson, and not only was she friendly and personable, but she went above and beyond to from Bill Jacobs Volkswagon!! Laurie Honey Cavin was my salesperson, and not only was she friendly and personable, but she went above and beyond to make sure I found the car I liked! Laurie then worked with me on getting a great trade-in value for my car, as well as the financing and APR I needed. She was absolutely wonderful, and really knew her stuff! After I purchased the car, I noticed a couple of things that needed to be fixed. Dennis Healy was my service advisor, was very friendly and professional, and he was able to get everything fixed at little or no cost to me! The dealership paid to rent a car for me while mine was being repaired, and made the process as painless and stress-free as possible. The continued kindness and work ethic I have received from the employees at Bill Jacobs even after purchasing my car, has been outstanding, and has really meant a lot. It's one thing for people at a dealership to be friendly before you purchase a car to make that sale, so it's really nice to see the same people continuing being so after. I would highly recommend this dealership!!! More

I bought my 2008 EOS in April 2011 from Bill Jacobs; it I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on t I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on the factory warranty. In the past two months, two service visits really demonstrated that this dealership stands behind its product and just as importantly, that their service rep, Denis Healy, does everything a customer could ask - and more. The first service issue was a rattle seemingly from under the center of the car. It was most pronounced at slower speeds. We first looked into it during the winter months and decided it may have been a temporary issue due to the cold temperatures of the Chicago area. When the rattling continued into the warmer months, Denis and his tech colleagues resumed their hunt for the cause, literally going through a checklist of "could be's" over several days, ultimately involving the tech gurus at VW Central until they hit upon the cause for what is a very rare problem. A new driver side shock absorber and mount were installed, and the problem was solved. The second issue arose about three weeks ago, when the check oil pressure light went on and I had to add three quarts of oil. Yes, three quarts. I immediately phoned Denis and he asked me to bring the car in promptly. The dealership did an oil consumption procedure, draining the old oil and asking me to return at a designated mileage so they could measure and determine if the consumption was "normal". In the event, the consumption was not normal, and they then performed a rings and piston replacement along with a few other changes and services. If VW and Bill Jacobs did not stand behind its product, this repair alone would easily have cost me more than $3,500. In fact, the cost to me for this repair as well as the one described above, was zero. And, in both instances, I had the use of a loaner car. At every stage of the repairs, Denis made sure to call me at least daily, sometimes twice, with a full explanation of where the repairs stood, what had been done, what remained, and anything else that could conceivably impact on the entire process. So, here's the proverbial bottom line. Any VW dealer can sell you a great car. But what really matters is what happens when you have a tough repair problem. In my view, it would be hard to top the performance of Bill Jacobs and their rep, Denis Healy. Take a bow! More

I am not one to go to the dealership to get my car serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have a chip on my shoulder and thinking the dealership will try to pull the wool over my eyes. I will say I was pleasantly impressed and have been back a few times. I feel the service department is very forthright and will put repairs in list as to what needs to be done first so it doesn’t cost an arm and a leg. I have worked with Dennis and I will continue to work with him. He always goes the extra mile. More

Bryan has a lot of enthusism when talking about Volkswagens. I am 68 years old and I really enjoyed doing business with him (reminds me of my sons knoweldge of fine automobiles). He brings to the t Volkswagens. I am 68 years old and I really enjoyed doing business with him (reminds me of my sons knoweldge of fine automobiles). He brings to the table his knowledge and presents it in a simple straight forward manner. None of the fancy/highfluten pretense that salespersons at other dealers come across. He answered every question we had. The dealership stayed open (normal closing hour 9PM)until 9:45 PM for my wife and I finished the deal and he had to explain a few things for me to be able to safely drive home. More

What a car, my new CC !!! Ed made it possible, what a great experience. I will highly recommended Ed and Bill Jacobs. Thank You. I have been in the market for several months, working with your staff wa great experience. I will highly recommended Ed and Bill Jacobs. Thank You. I have been in the market for several months, working with your staff was incredible. Keep up the good work Ed and thank you for all the follow up. More

We were looking for a used car for my daughter who is in college. A reliable car at a fair price was the main priority. Ed Farshchi, our sales person was very helpful and sincere. We bought the car that he college. A reliable car at a fair price was the main priority. Ed Farshchi, our sales person was very helpful and sincere. We bought the car that he strongly recommended for its lower mileage, and reliablity. We are very happy with the car so far. Our experience with the Finance person Kris Tuchinskiy was also very pleasant. As a matter of fact everyone we met at Bill Jacobs Volkswagon Naperville were friendly and helpful. Shopping for a used car is more stressful than shopping for a new car as it is not only the price that we have to compare with other dealers. Ed was able to give us much confidence with going ahead with the purchase. More

We just bought 2 EOS Convertible's from Bryan and his attention to detail is phenomanal. I previously owned a passat and I am very happy with the brand and the service I was given. attention to detail is phenomanal. I previously owned a passat and I am very happy with the brand and the service I was given. More

Overall experience was beyond superior. Bryan helped me get a great trade in value for my 2010 Toyota Camry and a great deal on my 2012 Passat. I plan to do future business with Bill Jacobs based on my exp get a great trade in value for my 2010 Toyota Camry and a great deal on my 2012 Passat. I plan to do future business with Bill Jacobs based on my experience. More