Bill Jacobs Volkswagen

The Bill Jacobs VW staff was both kind and accommodating to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... More

I returned to Bill Jacobs specifically for the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the signing, I had his undivided attention. That personal interaction is what separates Bill Jacobs from other dealers, and has kept my loyalty as a customer. Of course, my new CC is an outstanding vehicle!! I know with absolute certainty that when I do business with Bill Jacobs, I will receive excellent customer service, Great value, and fair pricing! More

This is the most professional and courteous dealership I have ever experienced, period. Everyone from the salesman to the sales manager and the finance manager were all top notch. I got none of the expected have ever experienced, period. Everyone from the salesman to the sales manager and the finance manager were all top notch. I got none of the expected pricing games, high pressure sales tactics, or other bull#!$t one expects when buying a new car. The lifetime of free car washes is a nice touch, too. If you are in the market for a new VW, this is your destination. More

This was a great car buying experience. Bryan was patient and helpful. After a lot of shopping we knew this was the place for us to buy the new car. We came out to Bill Jacobs and Bryan from Chicago and it w and helpful. After a lot of shopping we knew this was the place for us to buy the new car. We came out to Bill Jacobs and Bryan from Chicago and it was worth the drive. Everyone gets stressed at buying a new car and working with car dealers and salesmen. There wa none of that here. Everyone was so freindly, helpful and best of all NO PRESSURE! I highly reccomnend seeing going to see Bryan. He will make the entire experince a pleasure. More

Lauri Cavin made our experience so awesome . We were met with a smile, and She was very professional Thank you so much we appreciate you. with a smile, and She was very professional Thank you so much we appreciate you. More

Excellent price on the Jetta SE with convience package. Used internet to initially shop. Katherine, internet sales, returned inquiry promptly, using both e-mail & phone call. An appointment was made, an Used internet to initially shop. Katherine, internet sales, returned inquiry promptly, using both e-mail & phone call. An appointment was made, and I visited location, met Ed Farschi who was very patient, competent and friendly in explaining the features of the auto I was interested in. The actual buying process was smooth. All terms explained. I was also able to get a fair trade in price for my existing 11 year old Honda Accord. Met several other personnel all of which were friendly and knowledgable. I will use this dealership in the future. Great experience. THANKS EVERYONE !! More

This by far has been the best new and used car buying experience we have ever experienced! The staff listened to our needs and found the exact vehicles we were looking for and could afford. The deale experience we have ever experienced! The staff listened to our needs and found the exact vehicles we were looking for and could afford. The dealership has an incredible selection of vehicles. In doing so, we did not compromise affordability, customer service and the product we wanted. Bryan Wiater our sales associate, was ever so accomodating and knowledgeable of the vehicles. He returned every phone call and email in an extremely timely manner and was always pleasant in working with us even after hours. He gave very thorogh lessons of how to use each vehicle we purchased and he matched our car needs above and beyond expectations. The same holds true for John S. (the general manager) he was great in accomodating our needs and extremely curteous and efficient. John L. in financing was very thorough, and efficient in processing the paper work and the extended warranty papers. He was very knowledgable of the different warranties available and what seemed to fit our needs. Everyone we worked with kept stressing that if we have any questions to not hesitate to call and ask them. SUPERB customer service, knowledge & prices is what a consumer will get if they shop at Bill Jacobs Volkswagon of Naperville. We would highly recommend Bill Jacobs and his staff to anyone looking to make a vehicle purchase a very positive experience! More

My family and I were in the market to purchase a new vehicle; something safe, and affordable. We had gone to all the locations in the Naperville area, but after visiting Bill Jacobs VW and working we Ed vehicle; something safe, and affordable. We had gone to all the locations in the Naperville area, but after visiting Bill Jacobs VW and working we Ed and John, we knew this was the company we wanted to do business with. John and Ed were extremely attentive to our needs and were able to help us through out the process. There customer service level and professionalize was second to None! Both individuals were very willing to stay late with us until the paperwork was finalize and were very open to showing us multiple trim & and color combinations until we were truly satisfied with our choice. During the financing and trade in process, John was very open, honest, and extremely fare with us. Truthfully during the process of purchasing a vehicle, this can be the most challenging; but our experience at Bill Jacobs VW will have us coming back again for our next automobile. In summary, John and Ed are true professionals who, hands down put the customer first during the buying experience. It is because of the absolutely stellar experience my family and I had while purchasing from Bill Jacobs, that we will not only be back to purchase our next vehicle but will recommend anyone we come across that is in the market for a new or used automobile. More

We stopped here to buy this car after another local VW dealer simply left us standing on the sales floor...not attempts to sell us a car or earn our business. Ed and Dan worked with us, no haggling, no pr dealer simply left us standing on the sales floor...not attempts to sell us a car or earn our business. Ed and Dan worked with us, no haggling, no pressure, and kept the dealership open until midnight. This dealership is twice as far from our house, but I will send anyone I know to them if they are looking for a VW. More

Through Edmunds online, I initiated a search for a 2012 Passat TDi. I then got about 6 solicitations from other VW dealers via email and phone. After following up with three others, Ed's initial quote - th Passat TDi. I then got about 6 solicitations from other VW dealers via email and phone. After following up with three others, Ed's initial quote - the vehicle price and trade-in value of my 2004 Phaeton - was still the most competitive. More