Bill Jacobs Volkswagen

I would absolutely recommend going to this dealership for your next car purchase. We had the pleasure of working with Mike Yesley who was extremely knowledgeable about the cars and very patient. He always fo your next car purchase. We had the pleasure of working with Mike Yesley who was extremely knowledgeable about the cars and very patient. He always followed up with us and answered all our questions. We received a fair price and I absolutely LOVE the new Passat I bought. I would recommend Mike and the Bill Jacobs dealership to all my close friends and family looking for a great car deal! More

We recently puchased a 2012 VW Passat from Ed Farshchi at Bill Jacobs VW. This was our first Volkswagen purchase. We are very happy with the car, the price we paid for it and the service that we have recei Bill Jacobs VW. This was our first Volkswagen purchase. We are very happy with the car, the price we paid for it and the service that we have received since our purchase. I recommend Ed, Bill Jacobs VW and the Volkswagen brand to others. More

Ed was very helpful and gave great customer service! He helped me immediately and made sure I had everything I needed! I am very happy with my overall experience at Bill Jacobs Volkswagen! helped me immediately and made sure I had everything I needed! I am very happy with my overall experience at Bill Jacobs Volkswagen! More

The Bill Jacobs VW staff was both kind and accommodating to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... to our needs. I received enjoyable service and my salesman Ed was extremely helpful. Got to love that New Passat TDI... More

I returned to Bill Jacobs specifically for the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the exceptional service I received from Ed Farschi. Ed was amazing and made me feel as if no other customer was present. From the first greeting to the signing, I had his undivided attention. That personal interaction is what separates Bill Jacobs from other dealers, and has kept my loyalty as a customer. Of course, my new CC is an outstanding vehicle!! I know with absolute certainty that when I do business with Bill Jacobs, I will receive excellent customer service, Great value, and fair pricing! More

This is the most professional and courteous dealership I have ever experienced, period. Everyone from the salesman to the sales manager and the finance manager were all top notch. I got none of the expected have ever experienced, period. Everyone from the salesman to the sales manager and the finance manager were all top notch. I got none of the expected pricing games, high pressure sales tactics, or other bull#!$t one expects when buying a new car. The lifetime of free car washes is a nice touch, too. If you are in the market for a new VW, this is your destination. More

This was a great car buying experience. Bryan was patient and helpful. After a lot of shopping we knew this was the place for us to buy the new car. We came out to Bill Jacobs and Bryan from Chicago and it w and helpful. After a lot of shopping we knew this was the place for us to buy the new car. We came out to Bill Jacobs and Bryan from Chicago and it was worth the drive. Everyone gets stressed at buying a new car and working with car dealers and salesmen. There wa none of that here. Everyone was so freindly, helpful and best of all NO PRESSURE! I highly reccomnend seeing going to see Bryan. He will make the entire experince a pleasure. More

Lauri Cavin made our experience so awesome . We were met with a smile, and She was very professional Thank you so much we appreciate you. with a smile, and She was very professional Thank you so much we appreciate you. More

Excellent price on the Jetta SE with convience package. Used internet to initially shop. Katherine, internet sales, returned inquiry promptly, using both e-mail & phone call. An appointment was made, an Used internet to initially shop. Katherine, internet sales, returned inquiry promptly, using both e-mail & phone call. An appointment was made, and I visited location, met Ed Farschi who was very patient, competent and friendly in explaining the features of the auto I was interested in. The actual buying process was smooth. All terms explained. I was also able to get a fair trade in price for my existing 11 year old Honda Accord. Met several other personnel all of which were friendly and knowledgable. I will use this dealership in the future. Great experience. THANKS EVERYONE !! More

This by far has been the best new and used car buying experience we have ever experienced! The staff listened to our needs and found the exact vehicles we were looking for and could afford. The deale experience we have ever experienced! The staff listened to our needs and found the exact vehicles we were looking for and could afford. The dealership has an incredible selection of vehicles. In doing so, we did not compromise affordability, customer service and the product we wanted. Bryan Wiater our sales associate, was ever so accomodating and knowledgeable of the vehicles. He returned every phone call and email in an extremely timely manner and was always pleasant in working with us even after hours. He gave very thorogh lessons of how to use each vehicle we purchased and he matched our car needs above and beyond expectations. The same holds true for John S. (the general manager) he was great in accomodating our needs and extremely curteous and efficient. John L. in financing was very thorough, and efficient in processing the paper work and the extended warranty papers. He was very knowledgable of the different warranties available and what seemed to fit our needs. Everyone we worked with kept stressing that if we have any questions to not hesitate to call and ask them. SUPERB customer service, knowledge & prices is what a consumer will get if they shop at Bill Jacobs Volkswagon of Naperville. We would highly recommend Bill Jacobs and his staff to anyone looking to make a vehicle purchase a very positive experience! More