Bill Jacobs Volkswagen

I gave this dealership this review because they worked with me to get the price I wanted. They made me feel confident and comfortable with my purchase. I bought the 2012 Toffee Brown Beetle from this deal with me to get the price I wanted. They made me feel confident and comfortable with my purchase. I bought the 2012 Toffee Brown Beetle from this dealership and absolutely love the car. The staff was very friendly and not pushy. If I said, "NO.", then they accepted my answer and moved on. I would definitely return to this dealership. More

Ed greeted us at the door with a warm and friendly smile. Asked how he could help us. We told him what we were looking for. He listened and took his time to let us test drive different VW models. Explain Asked how he could help us. We told him what we were looking for. He listened and took his time to let us test drive different VW models. Explained prices and again listened to what our price range was and he did his very best to assist us with that. More

Ed Farshchi was very friendly and efficient. He made the process of test driving and purchasing a vehicle quick and easy. A great vehicle at a great price with no xx. You can't beat that. process of test driving and purchasing a vehicle quick and easy. A great vehicle at a great price with no xx. You can't beat that. More

This was a clean dealership with a large inventory so there was a selection of cars to choose from. The dealer was passionate about VW cars and very knowledgable of the car I purchased. He was thorough i there was a selection of cars to choose from. The dealer was passionate about VW cars and very knowledgable of the car I purchased. He was thorough in his explanation and in making sure I was satisfied with my purchase. More

Customer service was very good - the salesman we had spoken to the night before was busy so another salesman helped us with all the paperwork needed to trade in our end of lease VW, to finish a credi spoken to the night before was busy so another salesman helped us with all the paperwork needed to trade in our end of lease VW, to finish a credit check, and to get preliminary paperwork done on another lease. Ed was very helpful in saving us money on a tax credit for turning in our lease which got us to the monthly payment we were looking for ( that closed the deal on the new lease for us). Chris in finance was wonderful in answering all our questions and in making sure that we understood the contract- he was straightforward and didn't try to put hidden or extra costs in the contract. A great experience all around! More

Rob was a great help, not a pushy stereotyped sales person. Got me the info I needed, accepted my responses even if they weren't optimal for him. Highly recommended. person. Got me the info I needed, accepted my responses even if they weren't optimal for him. Highly recommended. More

This is our second VW from this Dealer. If we would go back, of course we recommend someone. Ed did a great job. Stayed late with us both nights as we could not go there during the day. A very pleasant back, of course we recommend someone. Ed did a great job. Stayed late with us both nights as we could not go there during the day. A very pleasant experience and a great price. More

My top priority was finding the VW that was right for me without investing a great deal of time. Ed was responsive via phone, text, and email. He respected my time, helped me find the the right car, and w without investing a great deal of time. Ed was responsive via phone, text, and email. He respected my time, helped me find the the right car, and worked out a nice deal. What more can you ask for? More

I would recommend Bill Jacobs Volkswagon of Naperville. I dealt with Ed and he was super nice and knows the business and the industry. And, I felt like I could trust him. I dealt with Ed and he was super nice and knows the business and the industry. And, I felt like I could trust him. More